Strategic Customer Success Manager, LandTech
Fixed Term
+ Company Equity Scheme
More information about location
Property development software for sourcing and assessing land
Be an early applicant
Property development software for sourcing and assessing land
101-200 employees
Be an early applicant
+ Company Equity Scheme
More information about location
101-200 employees
Company mission
To create an open land market in order to unlock its potential for everyone, by driving tech-enabled change for developers to shape the communities of the future.
Role
Who you are
- 3+ years in Account Management or Customer Success role within a B2B SaaS or high-growth technology environment
- Proven track record of hitting retention and expansion targets, specifically managing metrics such as NRR (Net Revenue Retention) and GRR (Gross Revenue Retention)
- Experience managing the full commercial lifecycle, including leading independent renewal negotiations, contract execution, and identifying upsell opportunities
- Demonstrated ability to "multithread" across complex organisations, building relationships with diverse stakeholder groups from end-users to C-suite executives
- Data-driven approach to portfolio management, with experience using usage analytics and health scoring to proactively mitigate churn risks
- Experience in "High-Touch" onboarding, leading goal-setting sessions and driving early product adoption to ensure long-term ROI
- Excellent communication and feedback skills, acting as a bridge between the customer and internal Product/Marketing teams to influence the product roadmap
- Strong familiarity with CRM systems and modern Customer Success tooling
What the job involves
- We are looking for Strategic Customer Success Manager to join us on a 14-month fixed-term contract. This is a commercial role accountable for the retention and expansion of a portfolio of mid-market LandTech customers
- This role owns the full customer lifecycle, from driving early-stage adoption to leading renewal negotiations. You are responsible for delivering against core performance metrics—specifically NRR—by balancing proactive churn mitigation with the identification of new expansion opportunities
- You will act as a strategic "trusted advisor," multithreading across stakeholder groups to align platform capabilities with customer business goals. By leveraging usage data and high-touch engagement, you will ensure long-term ROI for your clients while providing a critical feedback loop to internal Product and Marketing teams to inform future business strategy
- Deliver against core retention metrics, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Logo Retention, for a portfolio of mid-market organisations
- Manage all commercial aspects of the customer relationship, leading independent renewal negotiations and ensuring timely contract execution and payment
- Develop and nurture "trusted advisor" relationships, multithreading across complex stakeholder groups to build internal champions and ensure broad organisational alignment
- Lead customer onboarding and goal-focused sessions to drive immediate proficiency, ensuring key adoption metrics are met, and product value is recognised early
- Continuously monitor usage data and customer sentiment to identify, respond to, and mitigate churn risks before they impact the renewal cycle
- Create and execute data-driven account plans for key customers, aligning their business goals with platform capabilities to maximise ROI
- Strategically review your Book of Business (BoB) to identify, demo, and secure expansion opportunities and new offerings that provide additional value to the customer
- Conduct regular, high-touch engagement sessions to report on success measures, advise on increasing utilisation, and unlock further value for diverse audiences
- Accurately forecast and deliver against portfolio metrics, maintaining high levels of agility while managing multiple customer needs simultaneously
- Act as a feedback loop between customers and internal teams (Product, Marketing), providing actionable insights to inform future product development and business strategy
Salary benchmarks
Our take
LanTech is a UK proptech providing data-driven tools to support property professionals in identifying, analysing, and progressing development opportunities. Its core product, LandInsight, uses large datasets to help developers discover and assess potential sites more efficiently, while LandEnhance gives planners streamlined access to planning and policy information in one place.
The property sector has traditionally been slow to modernise, but increasing pressure to deliver new house has pushed demand for faster, more informed decision-making. And LandTech sits in this shift by helping reduce friction in the early stages of development, allowing users to move from site discovery through to planning insight and funding considerations more efficiently.
The platform is now used by a large network of property professionals, including major UK housebuilders and thousands of industry users. Backed by significant investment in recent years, LandTech has expanded its product ecosystem beyond pure site-finding tools, increasingly integrating planning, data, and funding insights to support a more joined-up development workflow from start to finish.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"When I joined Landtech, I still had a few skills that needed to be developed and with the help of managers, I was able to identify learning paths..."
Funding (last 2 of 4 rounds)
Feb 2023
$13m
LATE VC
Oct 2021
$57.1m
SERIES A
Total funding: $70.7m
Company benefits
- Flexible and Remote Working
- 25 Days Paid Holiday (+ Bank Holidays)
- Flexible Bank Holidays
- Working From Home Fund
- Day Off On Your Birthday
- 2 Days Annual Holiday For Company Trips
- Referral Bonus
- Reward and Recognition Programme
- Group Life Assurance 4x Your Salary
- Company Pension
- Finish Early On Fridays In August
- Enhanced Parental Leave
- Private Health, Dental and Optical Care
- Cycle-to-Work Scheme
- £500 Growth Fund
- Increased Pension contributions after 2 years service
- Anniversary Milestone Gifts
- Share Options Scheme
- Volunteer Charity Day
- Unlimited Unpaid Holiday
- Christmas Gift Day Off
- Enhanced Sick Leave
- Sabbatical Leave
- Fertility and Family Forming Leave
- Opportunity to Buy Annual Leave
Company HQ
Westminster, London, UK
Leadership
Darren Keith
(VP of Commercial)Darren joined LandTech in 2018 as a Customer Operations Manager. Since then, they have held a number of roles and moved into the role of VP of Commercial in 2024. Previously, they were a Contact Centre Manager at L&Q, a Customer Service Operations Manager at ActivInstinct, and the Head of Outbound UK Sales at XLN.
Grace Manning-Marsh
(Chief of Staff)Grace joined LandTech in 2017 as a Product Manager, they then moved into the role of Head of LandEnhance in 2018 and Chief of Staff in 2022. Previously, they were a Senior/Principal Consultant at Temple Group.
Jess Weaver
(VP of People)Jess joined LandTech in 2021 as a Senior People Manager, they then moved into the role of Director of People in 2023 and VP of People in 2025. Previously, they spent 11 years at Cognito iQ in various roles, including Head of HR.
Michael Edwards
(VP of Operations)Michael joined LandTech in 2018 as a Business Analyst. Since then, they have held a number of roles and moved into the role of VP of Operations in 2026. Previously, they spent over 6 years at Credit Suisse as an Equity Syndicate Analyst/Associate.
Diversity, Equity & Inclusion at LandTech
- Shaped by our Values of 'We Build with Accountability, Cohesion and Courage’, we expect all members to uphold integrity-centric, result-focused, and harmonious conduct in how they think, operate and behave. This is irrespective of their walk of life or personal characteristics or preferences. We take a firm stance that all decisions relating to employment decisions, performance and recognition are not qualified or impacted by any demographic agendas, and unequivocally on the meritocracy of cognitive competency and character of the individual.
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