Program Manager, SharkNinja
Product Quality
$75-149.5k
+ Employee Stock Purchase Program
Office located in Needham, MA
Home devices and appliances
Open for applications
Home devices and appliances
1001+ employees
Open for applications
$75-149.5k
+ Employee Stock Purchase Program
Office located in Needham, MA
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- The ideal candidate brings both technical depth (quality, manufacturing, or engineering experience) and program leadership skills, with the ability to drive accountability and alignment without formal authority
- Bachelor’s degree in Engineering, Manufacturing, Quality, or related technical discipline
- 5+ years of experience in consumer goods, appliances, or high-volume manufacturing environment
- Proven success in cross-functional program management or issue-resolution leadership roles
- Strong understanding of manufacturing quality systems, failure analysis, and root cause methodologies (8D, 5 Whys, Ishikawa, etc.)
- Excellent communication and influence skills — capable of driving action across teams without formal authority
- Experience using tools such as Jira, Smartsheet, or similar systems for project and issue tracking
- Comfort operating in a high-speed, ambiguous environment with multiple concurrent priorities
Desirable
- Experience in consumer hardware or small appliance categories
- Exposure to contract manufacturing and supplier management in Asia
- Familiarity with cost-of-quality tracking, reliability metrics, and field performance data
- Demonstrated ability to translate complex technical data into clear executive summaries
What the job involves
- We’re looking for a hands-on, technically fluent Program Manager who thrives in a fast-paced, high-volume consumer goods environment
- This person will be the central hub connecting Product Development, Quality, Manufacturing, and Operations to identify top product issues and drive cross-functional action plans from discovery to closure
- You will be the keeper of product health and open actions across multiple categories — ensuring issues are identified faster, resolved smarter, and prevented at scale
- Drive Product Issue Resolution: Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership, timelines, and follow-through
- Cross-Functional Alignment: Coordinate actions between Quality, Engineering, Operations, and Supplier teams to accelerate root cause identification and corrective actions
- Issue Prioritization: Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio
- Status Tracking & Visibility: Maintain a single source of truth for product health, open actions, and risk mitigation status
- Root Cause & Containment Coordination: Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release
- Performance Reporting: Provide concise weekly executive updates summarizing top issues, risks, and progress metrics
- Process Improvement: Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution
- Factory Collaboration: Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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