Product Operations Specialist, Ramp

• 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
• Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
• Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction; SQL proficiency preferred
• Experience translating qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes
• A track record of investigating root causes and developing durable solutions to recurring customer or operational problems
• Comfort operating in ambiguous and technically complex environments, with the ability to create clarity across multiple stakeholders
• Excellent written and verbal communication skills, including the ability to tailor messages for product, technical, operational, and customer-facing audiences
• A bias toward action, strong prioritization skills, and the ability to ship improvements quickly while measuring impact
• Experience using AI tools to accelerate analysis, automate workflows, or directly improve product and operational experiences

Desirable

• As a Product Operations Specialist for Ramp Travel, you will help build and scale the workflows that make business travel simple, reliable, and well-controlled for our customers
• You will own the operational health of meaningful parts of the Travel product experience, from booking and policy workflows through expense automation and issue resolution
• You will work at the intersection of customer needs, product development, and operational execution. In close partnership with Product, Engineering, Design, Data, customer-facing teams, and external travel partners, you will use data and customer feedback to identify friction, shape the roadmap, improve product quality, and support high-impact launches
• Beyond the Travel vertical, you will contribute to the systems and tooling that enable Ramp's Product and Engineering organizations to scale
• You will use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes, while directly shipping improvements that reduce customer friction
• Own the voice-of-customer loop for Travel by systematically capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
• Partner with Product, Engineering, and Design to translate customer feedback and operational insights into actionable product requirements, recommendations, and roadmap priorities
• Build product analytics and use data to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and overall traveler experience
• Own launch operations for new Travel features, from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops
• Directly ship product improvements, including UX fixes and operational tooling, using AI and low-code tools to reduce customer friction quickly
• Design and improve scalable operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
• Identify and automate manual processes that help Ramp scale while improving consistency and reliability for customers and internal teams
• Manage operational relationships with relevant travel partners and vendors, including monitoring performance, surfacing issues, and supporting joint improvement plans
• Become a subject-matter expert in the end-to-end Travel customer experience and connect daily customer pain points to the teams best positioned to solve them