401k Benefits Processing Associate, Human Interest
The base salary for this position spans $20.67 - $24.32 per hour
Full-service 401(k) plans for SMBs
Be an early applicant
Full-service 401(k) plans for SMBs
501-1000 employees
Be an early applicant
The base salary for this position spans $20.67 - $24.32 per hour
501-1000 employees
Company mission
Human Interest's mission is to ensure that people in all lines of work have access to retirement benefits.
Role
Who you are
- 2+ years of 401(k) money movement or operational experience
- Bachelor’s degree OR equivalent experience preferred
- Meticulous attention to detail
- Capacity to organize and meet performance goals
- Effective communication skills, both written and verbal
- Advanced Excel skills
- Ability to perform at high efficiency in a fast-paced environment
- Strong sense of task ownership
- Determination to overcome challenges
- Ability to identify and communicate process improvements
- Desire to actively participate on a highly engaged team
- “Team Player” attitude
What the job involves
- Human Interest is looking for a financial operations associate to provide support on the Human Interest 401(k) plan and serve as a subject matter expert in outgoing money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers
- The Benefits Processing Associate, who reports to the Benefits Processing Operations Manager, is responsible for the daily processing of a diverse range of client 401(k) requests
- This position entails executing outgoing operational transactions for Human Interest 401(k) plans, which includes comprehensive investigation of client information under high-pressure circumstances, while ensuring punctual processing
- Given access to sensitive employee data across a substantial number of 401(k) plans, the ideal candidate will exhibit the utmost confidentiality, discretion, and stewardship
- Ensure the the Human Interest 401(k) plan operates seamlessly and complies with all SLAs and regulatory guidelines relating to money movement including, but not limited to:
- Distribution Trading and Review
- Roll-ins
- Loans
- Stale Disbursement Checks
- 1099-R Corrections
- Portfolio Rebalancing
- Money Movement Escalations
- Partner with our front-office teams in answering employee requests and questions about the Human Interest 401(k) plan, and ensure that all response and resolution SLAs are met
- Conceptualize and implement process efficiencies in partnership with product team to improve the 401(k) servicing processes and opportunities
- Use discretion and advanced knowledge of Human Interest systems and 401(k) regulation to problem-solve complex issues
- Respond to potentially complex escalating 401(k) service issues
- Implement and maintain privacy processes and trainings to ensure discreet processing including but not limited to
- HIPAA
- Fiduciary Training
- Serve as a resource to support the broader Financial Operations team with operational processing, program management, and business analysis
- What you will accomplish
- Improve the service and efficiency of Human Interest’s 401(k) clients for all active and prior Employees, ensuring that all SLAs are met
- Identify opportunities for process improvement across all forms of money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers
- Help Financial Operations deliver important customer and business outcomes by serving as a “utility player” on strategic and/or complex projects
- Create a foundation for future growth within the team
Our take
Human Interest is a company offering 401(k) for small and medium-sized businesses (SMB). SMBs have historically been unable to afford benefits for employees, leaving around 40 million Americans without a retirement plan. Human Interest is helping to change this with its platform that has eliminated all 401(k) transaction fees.
The company has seen strong adoption from businesses that have not previously had retirement benefits, including construction, retail, and hospitality - making waves in its target market. Its successes so far have allowed Human Interest to sharpen its competitive edge against similar companies such as Guideline.
With a series of substantial funding rounds under its belt -including an impressive $50 million from Morgan Stanley - the company is preparing the foundations for a stock market listing. An indicator of this is its hiring of fresh leadership talent who have previously worked at tech firms that have undergone successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2024
$242m
LATE VC
Aug 2021
$200m
SERIES D
Total funding: $577.1m
Company benefits
- A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation
- Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest
- Stock options for every employee
- Generous FTO (exempt) and PTO (non-exempt) policies
- HSA or FSA offering with an annual employer contribution
- An annual membership to One Medical Group, with membership fees paid by Human Interest
- Short/Long-term disability and life insurance
- Generous parental leave policy
- Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year
- Monthly work from home stipend
- Comprehensive training and professional development via Beacon U plus an annual education stipend
- Annual wellness stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Roger Lee
(Co-Founder)Co-founder and CEO at Comprehensive. Studied Applied Mathematics at Harvard. Also co-founded Sub Profile and Thunder.
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