Director of Technical Writing, GitLab

• Proven experience managing and mentoring teams of technical writers and technical writing managers, ideally in a software or SaaS environment
• Experience with docs-as-code workflows, Git, and modern documentation tooling
• Strong understanding of developer tools, DevSecOps, and open-source software
• Proven track record of implementing data-driven approaches to evaluate documentation quality, user engagement, and content performance
• Excellent written and verbal communication skills, with a strong focus on clarity, organization, and user needs
• Bachelor’s degree in a relevant field or equivalent practical experience

Desirable

• The Director of Technical Writing at GitLab leads the technical documentation function, setting strategic goals and ensuring the delivery of clear, accurate, and user-focused documentation
• You’ll drive impact with the millions of worldwide GitLab docs (docs.gitlab.com) users, enabling product learnability, efficient configuration, ease of use, and troubleshooting
• We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices
• This role reports to the VP of UX and manages a globally distributed team of technical writers, technical writing managers, and engineers
• The role collaborates closely with UX, engineering, product management, and community teams to drive documentation excellence in a fast-paced, remote-first environment
• Shape and implement the strategic approach, guidelines, and goals for technical writing across teams
• Hire, retain, mentor, and support a world-class team of Technical Writers, Technical Writing Managers, and Full Stack Engineers
• Advocate for technical writing and documentation best practices throughout the company, ensuring documentation is prioritized and valued
• Oversee the creation, maintenance, and continuous improvement of product documentation, ensuring it is clear, comprehensive, and accessible to diverse audiences, including developers, administrators, and end users
• Drive cross-departmental collaboration to identify documentation needs and deliver impactful content
• Coordinate efforts to improve content strategy, information architecture, and documentation standards to ensure consistency and usability
• Lead data-driven documentation improvements by directing UX research, implementing analytics frameworks, and overseeing design initiatives
• Identify and implement process improvements, including automation and workflow enhancements, to increase efficiency and quality
• Manage resource allocation and strategic planning for the technical writing function
• Direct staffing strategy, conduct performance reviews, and nurture professional development opportunities across the Technical Writing team
• Serve as a key member of the product leadership team, representing documentation interests in executive forums and directly influencing strategic product decisions
• Ensure the team’s practices align with company values and remote work competencies