Senior Product Designer, Waymark
$95.1-150k
+ Stock options
Healthcare services for Medicaid patients
Job no longer available
Healthcare services for Medicaid patients
101-200 employees
Job no longer available
$95.1-150k
+ Stock options
101-200 employees
Company mission
To help people enrolled in Medicaid programs find their way to better health through evidence-based community care.
Role
Who you are
- 3-7 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
- Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
- Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
- Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
- Understanding of healthcare compliance and working within regulated environments
- Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
- Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
- Commitment to building inclusive solutions designed specifically for communities that have been historically excluded because of language, race, poverty, substance use, or sexual identity
- Belief that results matter more than rhetoric, with focus on improving access and outcomes for Medicaid beneficiaries
- Scrappy self-starter comfortable working in a startup environment with ambiguity, fast pace of change, and public benefit corporation mission
Desirable
- Previous experience in community health, Medicaid programs, or care coordination
- Background in user experience research and participatory design or co-design methodologies
- Understanding of community health worker programs and social determinants of health
- Experience with conversational design and AI/ML product design considerations in healthcare contexts
- Experience with design systems and design components
What the job involves
- We're seeking a talented Product Designer to join our growing team and help shape technology that directly improves healthcare outcomes for underserved communities
- As our second designer, you will report to our Head of Product, and will work closely with our product management team, engineering team, and current product designer to create user experiences that make healthcare more accessible and effective for Medicaid patients
- You'll be designing for community-based care teams who often face challenges from inadequate technology support
- Our approach of 'participatory design' differs from traditional healthcare software that focuses on billing and administrative coding requirements
- Instead, you'll create solutions that amplify the impact of hyperlocal programs and eliminate manual labor that contributes to care team burnout
- Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
- Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
- Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems
- Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
- Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
- Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
- Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)
- Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
- Partner with our current designer to evolve our design system and establish patterns for community-based care technology
- Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care
Our take
Over 80M people in the U.S. receive healthcare coverage from Medicaid (and that’s only predicted to grow). However, in reality, that care is provided by an immensely fragmented group of privately run primary care providers (PCP).
Waymark is improving care through building technology and infrastructure services for these providers. For example, where local doctors need to connect with local pharmacists to manage a diabetic Medicaid receiver’s insulin swings, communications and prescriptions will all be executed through the Waymark platform.
After a series of successful pilots, Waymark is looking to scale significantly. That means racking up dozens of contract relationships with PCPs and using the data from tens of thousands of patients to further refine the product for national scale impact.
As Waymark’s leadership admits, there are many chasms on the road from academic publication to implementation at scale. However, the widespread enthusiasm for adopting systems that will help Medicaid fulfil its potential for millions of Americans will give the company confidence as it moves forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2023
$22m
EARLY VC
Jan 2022
$45m
SERIES A
Total funding: $67m
Company HQ
SoMa, San Francisco, CA
Leadership
Rajaie Batniji
(Co-Founder & CEO)Previously, they co-founded Collective Health, where they served as Chief Health Officer. They were also previously a Clinical Assistant Professor of Medicine at Stanford University.
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