IT Operations & Support, Postman
EMEA/UK
5+ days a week in office
Collaboration platform for API development
Posted today
Collaboration platform for API development
1001+ employees
Posted today
5+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- 3+ years in IT operations or support, ideally in a tech company environment
- Strong Mac support skills. Postman is an Apple-first environment, and you should be comfortable with macOS troubleshooting, Jamf, and Apple Business Manager
- Experience with Okta (or similar IdP) for user lifecycle management, SSO troubleshooting, and access provisioning
- Familiarity with SaaS administration tools such as Google Workspace, Slack, Zoom, and Atlassian
- Self-directed and comfortable working independently. You'll be the only IT person in the region initially, so you need to be resourceful and proactive
- Strong communication skills and a service-oriented mindset. You're representing IT to every employee in the region
- Ability to work collaboratively across time zones with US and India-based teams
Desirable
- Experience as the first or early IT hire in a region. You know what it takes to build from scratch
- Familiarity with GDPR and its implications for IT operations (data handling, device management, etc.)
- Network infrastructure experience (Meraki, Cisco, or similar) for office support
- Experience with endpoint detection and response (EDR) tools like CrowdStrike
What the job involves
- You'll be Postman's first IT team member in EMEA, providing hands-on support to the region, maintaining local office infrastructure, and bridging the gap between US and India-based teams
- This is a foundational hire: you'll establish follow-the-sun coverage for the growing EMEA workforce and shape how IT operates in the region from day one
- Provide direct IT support to Postman employees across EMEA time zones, including troubleshooting, account management, hardware support, and onboarding/offboarding
- Serve as the regional IT point of contact for the UK office and remote EMEA employees
- Manage local hardware inventory, including provisioning, shipping, and refresh for EMEA-based team members
- Maintain and support office IT infrastructure (network, AV, conference rooms) for the UK office
- Collaborate with US and India IT teams to ensure seamless handoffs and consistent service quality across time zones
- Identify and escalate regional issues, whether that's a vendor that doesn't work well in EMEA or a process that assumes everyone is in Pacific time
- Contribute to global IT documentation and knowledge base, ensuring EMEA-specific nuances are captured
- Support regional compliance requirements (GDPR-related IT controls, data residency considerations)
Salary benchmarks
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(Founder & CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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