Vice President of Transformation and Strategy, Pluralsight
Customer Experience
$192-241k
OTE
More information about location
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$192-241k
OTE
More information about location
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- You're a visionary leader with a knack for execution
- You can see the big picture and translate complex strategies into clear, actionable plans
- You thrive on solving tough problems, simplifying ambiguity, and building consensus across diverse teams
- You're an exceptional communicator and storyteller, you're comfortable influencing senior leaders and inspiring front-line teams to embrace change
- You're a catalyst for innovation and continuous improvement, and you're passionate about creating a culture where accountability and collaboration flourish
- 12+ years of experience in Customer Experience, Customer Success, Strategy, or a similar transformation-focused role
- A proven track record of leading large-scale transformation or strategy programs within a global organization
- The ability to connect vision to execution, building scalable frameworks that drive measurable results
- Strong experience influencing senior executives and driving cross-functional alignment
- Exceptional communication and storytelling skills with a strong executive presence
- A high degree of comfort and effectiveness in navigating ambiguity and creating clarity in fast-moving environments
What the job involves
- Our Customer Experience (CX) team is searching for a Vice President of Strategy & Transformation to drive our vision and scale our operations
- In this role, you’ll be the engine behind our CX strategy, responsible for shaping and executing major initiatives that deliver exceptional experiences for our customers
- You'll work closely with the Chief Customer Officer to build frameworks, lead transformation programs, and ensure our global teams are aligned and empowered to succeed
- CX Strategy & Alignment: You’ll partner with the Chief Customer Officer to define and execute the global CX strategy, developing the frameworks, operating models, and KPIs needed to measure success
- Transformation Leadership: You'll lead large-scale, enterprise-wide transformation initiatives, from building change management programs to ensuring they are adopted by our global teams
- Execution & Enablement: You'll turn strategic priorities into tangible outcomes, designing and rolling out new processes and playbooks that enable our teams to deliver value
- Culture & Change Management: You’ll foster a culture of ownership and collaboration, making sure our teams are engaged and empowered throughout the transformation journey
- Executive Storytelling: You’ll act as a trusted advisor, communicating progress, risks, and successes to senior leadership and representing our CX transformation with key stakeholders
- This role is primarily performed in an office or home office setting and involves standard computer-based work
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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