Technical Support Engineer, Zoom
Workivo
$73.4-143.1k
Plus bonus and equity
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$73.4-143.1k
Plus bonus and equity
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Experience in a similar role or customer-facing role
- Experience with SQL and experience writing SQL queries
- Able to resolve customer queries in a professional and timely manner
- Experience with identifying trends in customer issues and knowledge-sharing with the wider team
What the job involves
- As a Technical Support Engineer at Workvivo, you will be directly responsible for supporting our customers. This support will consist of queries, troubleshooting issues, technical calls and building out a repository of helpful resources
- You will build extensive knowledge of Workvivo while being the Voice of the Customer. You will build continual improvement by sharing insights with our Product team
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
- Be able to provide best in class support by communicating with empathy to drive issues to resolution
- Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value
- Be able to work proactively, anticipating customer questions and building trust
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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