Strategy & Operations Manager, Cleo AI
Expansion
£70-95k
+ Equity
1-2 days a week in office
AI personal finance assistant
Open for applications
AI personal finance assistant
201-500 employees
Open for applications
£70-95k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 3+ years of experience in an operations, strategy or a similar role, ideally in consulting, tech, or fintech
- Proven track record of having led expansion initiatives such as GTM strategy, new market launches or other growth projects
- A detail-oriented, data-driven approach to problem-solving - excellent Excel skills a must
- Ability to think strategically while executing effectively at an operational level
- Experience managing projects/programmes with multiple stakeholders
- Excellent communication and collaboration skills, with the ability to work effectively across all levels of seniority
- Comfortable navigating change and ambiguity in a fast-moving environment
- A team player with a proactive, problem solving mindset
What the job involves
- Join Cleo’s Strategy & Business Operations team, and help drive growth initiatives and international expansion. Working across stakeholders, you will be focused on three core priorities:
- Strategy & Planning - closely collaborate with senior leadership to identify growth an expansion opportunities for Cleo. This could include, but isn't limited to tracking revenue and performance gaps, driving initiatives to close said gaps, and identifying and validating potential new countries for Cleo to launch in
- Operations - programme management & operational support to launch new geographies and performance improvement initiatives
- Execution - support on distinct growth & expansion work-streams to ensure nothing gets blocked
- You’ll be at the heart of our revenue growth and international expansion plans - bringing Cleo to more people, in more locations. You’ll be trusted to solve a wide range of challenges, moving seamlessly between strategic thinking and hands-on delivery
- This is a dynamic and varied role. You’ll be action-oriented, curious and eager to learn. Your ability to work across functions and adapt quickly will be key
- Help shape Cleo’s global expansion roadmap and validation of new markets
- Lead investigations into revenue gaps, and initiatives to boost performance
- Build scalable systems, playbooks and processes for repeatable initiatives and launches
- Lead cross-functional programme management for each individual initiative or market launch
- Take ownership for coordination with Legal, Compliance, Partnerships, and Product to ensure alignment and readiness
- Track metrics and performance in order to continually iterate on our approach
- Provide operational support to senior leadership
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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