CX Agent, Thirty Madison
Part-Time
$20.00 per hour
Specialty healthcare for chronic conditions
Be an early applicant
Specialty healthcare for chronic conditions
201-500 employees
Be an early applicant
$20.00 per hour
201-500 employees
Company mission
To build the best healthcare company for chronic conditions alongside the most talented people in the world.
Role
Who you are
- Strong verbal and written communication skills
- A genuine service mindset
- Comfortable adapting to systems, features, workflows, and policies in a dynamic environment
- Familiarity with technology, especially use of a computer
- A quiet, distraction-free space at home where you can interact with patients and manage sensitive information securely, maintaining confidentiality at all times
- Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
- Vision sufficient for use of a computer monitor
- Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
What the job involves
- As a Part-Time Customer Experience (CX) Agent, you will be the first point of contact for patients needing non-clinical support for our service lines 20-29 hours per week, pending business needs.
- You will assist with care, creativity, and attention to details while following safe, compliant procedures. If you’re organized, independent, and driven by our mission, this role is for you.
- Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions
- Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms, contact channels, and service lines with empathy and efficiency
- Troubleshoot and identify technical issues related to our website, patient account, and internal tools
- Proactively identify and escalate trends in patient feedback to help drive process improvements and elevate the overall patient experience
- Remain knowledgeable on evolving product features, ensuring you can deliver accurate and effective support
- Adhere to HIPAA and other regulations to maintain security and confidentiality at all times
- Coordinate logistics for prescription insurance coverage and medication delivery
- Anticipate potential challenges that the patient might experience, collaborating with them and Thirty Madison team members to create smooth, end-to-end patient experiences
- Follow established workflows, templates, tools, and guidelines to maintain consistency and quality
- Keep clear, organized, and accurate records of all patient interactions
- Consistently meet or exceed individual and team performance goals, balancing quality, efficiency, and patient satisfaction
- Support multiple service lines as needed
Our take
Thirty Madison is a premier specialty healthcare company for people living with chronic conditions. It has over 800,000 active patients alongside a growing B2B presence.
The platform helps patients manage chronic medical conditions requiring varying needs of specialty care through its integrated care model. It delivers care for migraines, hair loss, allergies, and gastrointestinal problems, both direct to consumers and by working with fee-for-service insurance plans.
The company differentiates itself with a focus on continuity of care, meaning each patient has a doctor they see repeatedly, whereas other platforms connect patients with whatever doctor is on call.
Thirty Madison has experienced rapid growth, including massive growth in revenue, expanding to new conditions, and broadening its range of care acuity. Its merger with Nurx has put Thirty Madison in a leading position in virtual specialty healthcare and it is set to further its lead as it expands into new vertices.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$140m
SERIES C
Aug 2020
$47m
SERIES B
Total funding: $213.5m
Company benefits
- Health, dental and vision coverage
- Work from home opportunities
- Annual vacation stipend
- 401K
- FSA/HSA
- Pre-tax commuter benefits
- Life insurance
- Calm membership
- Home office budget
- Refresh days off
Company HQ
NoMad, New York, NY
Leadership
Steven Gutentag
(Co-founder)Graduated from NYU Stern Business School in 2010. Previous experience as Program Manager at Google, and co-founded Cove and Keeps.
Demetri Karagas
(Co-founder)Previous Program Manager at Google before co-founding Keeps in 2017 and then Cove in 2019.
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