Senior Product Manager, Canary Technologies
AI Voice
$160-200k
This role also includes a stock option grant, subject to board approval
Providing hospitality technology
Open for applications
Providing hospitality technology
201-500 employees
Open for applications
$160-200k
This role also includes a stock option grant, subject to board approval
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- If you're technically curious, customer-focused, and energized by turning complex problems into great products, let's talk
- 5+ years in product management, with experience shipping AI, conversational AI, or technically complex SaaS products
- Enough technical fluency in conversational AI — LLMs, NLP, dialog management — to collaborate effectively with engineers and ask the right questions
- Strong analytical skills and comfort connecting product metrics to customer and business outcomes
- Experience working directly with customers and incorporating their feedback into what you build
- Ability to work cross-functionally and keep teams aligned without direct authority
What the job involves
- We're looking for a Senior Product Manager to help drive Canary's AI Voice product — the system that powers intelligent, real-time voice interactions between hotels and their guests
- This role sits at the intersection of cutting-edge AI and the day-to-day realities of enterprise hospitality, covering the full conversational AI lifecycle
- Execute the roadmap for AI Voice — translating customer needs and business priorities into a clear plan for what ships and when
- Monitor AI accuracy, resolution rates, and system performance, and surface actionable improvements before customers feel the impact
- Engage directly with hotel clients and internal stakeholders to understand operational pain points — staffing constraints, call volume spikes, multilingual guests — and turn them into product requirements
- Collaborate with Engineering, AI/ML, and Infrastructure to help prioritize platform investments around reliability, latency, and scale
- Track the KPIs that matter — resolution rate, accuracy, latency, containment — and use that data to inform prioritization and communicate progress
- Work cross-functionally with engineering, sales, and customer success to keep teams aligned as new AI capabilities move from development into rollout
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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