Senior Social Media & Community Manager, Dashlane
$130-152k
3 days a week in office
Password manager app
Open for applications
Password manager app
201-500 employees
Open for applications
$130-152k
3 days a week in office
201-500 employees
Company mission
To make security simple for millions of organisations and their people.
Role
Who you are
- 4+ years of experience in a community management and social media role at a B2B tech or SaaS company
- Proven track record of building brand awareness and engagement with key communities, and executing on strategy
- A fast learner with a hunger to learn a new business and product
- Self-starter that will take ownership of the social program and proactively drive its success
- Excellent writing skills with keen attention to detail
- Experience in social strategy and planning
- Strong understanding of social media platforms and analytics tools
- An ability to adapt to change quickly, operating with minimal process and structure
- An understanding of how social media fits into a company’s overall marketing strategy
- Basic knowledge of visual design
- Experience in security is a plus
What the job involves
- As a Senior Social Media & Community Manager, you’ll be the voice of Dashlane with our robust global user community
- This role will wear multiple hats: lead day-to-day community management across platforms, in close collaboration with our customer success team, and drive social strategy as part of the broader Global Corporate Communications and Marketing team
- With Dashlane’s mission to provide complete credential security to businesses worldwide, you’ll be largely focused on growing brand awareness and engagement with IT and security admins, while also being an ally to our loyal user base
- Dashlane protects both businesses and consumers, so you’ll need experience talking to a technical crowd and simplifying complex topics
- Lead day-to-day community management, including customer troubleshooting and issue handling (particularly on Reddit), in close partnership with our customer success team and other subject matter experts
- Lead organic social across platforms, growing our community with a particular focus on IT and security admins
- Determine social strategies for product launches, brand campaigns, events, reports and other integrated marketing moments
- Set the social editorial calendar in alignment with across platforms consisting of Communications, Product, Engineering, Content and other key partners
- Partner with Product and Engineering to communicate software releases, and other technical updates and launches to the community
- Host live platform discussions such as Reddit AMA, LinkedIn Live, etc
- Lead social metrics tracking and reporting to Dashlane leadership
- Work closely with paid social media team as part of overall marketing strategy
- Advise Dashlane leadership on overall social best practices and content
Our take
The logins to our online accounts are constantly at risk of being hacked. For both individuals and businesses, cyberattacks are an invasion of privacy that can have both financial implications and cause damage to reputations. Creating more unique and secure passwords can then become harder to remember and more complicated to enter.
Dashlane is a web and mobile app that simplifies password management for people and businesses. It makes the internet easier by autofilling passwords, payments, and personal information. With 15+ million users from over 20,000 businesses across 200 countries currently using its software, the company continuously scans over 20 billion hack/breach records each day.
The company faces stiff competition from the likes of LastPass, 1Password, and Bitwarden. To stay price competitive in the market, Dashlane launched a reduced plan with the essential features and in 2023, launched the Dashlane Confidential SSO (Single Sign-On), further differentiating itself from its competitors. They also have innovative tools and a user-friendly interface which will help it stand out from the crowd.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
32% female employees
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2019
$110m
SERIES D
May 2016
$23.7m
SERIES C
Total funding: $163.7m
Company benefits
- Mental health services through Spring Health and well-being days
- Mentorship program - select your mentor from our internal pool and continue your learning path!
- Comprehensive health coverage, including dependents
- Unlimited PTO
- Betterment 401(k) retirement plan
- Paid holidays and sick leave
- Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities
- Every donation will be matched by Dashlane, up to $500 per year
- Weekly lunch in the office and monthly happy hour
- Team buildings & seasonal social events and many more
Company values
- Customer > Company
- Transparency and Trust
- Ownership
- Impatiently Ambitious
- Inclusivity, Empathy, and Humility
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Jean Guillou
(Co-Founder)Having studied IT at CentraleSupélec, Jean co-founded Dashlane in April 2009, serving as Software Architect. Since June 2019, he has worked as VP of Engineering.
Guillaume Maron
(Co-Founder and VP of Engineering)Having been a Security Consultant at Solucom for 10 months, Guillaume co-founded Dashlane, first serving as Core Tech Architect. In 2014, they became VP of Engineering.
People progressing
Ciars joined Dashlane as VP of People in September 2017, having served for 3 years as Head of People & Culture at Compass. In August 2018, she was promoted to Chief People Officer.
Frederic joined Dashlane in 2015 as CTO, having worked at Betclic Everest Group and IBM. He has worked simultaneously as President of Dashlane SAS in France since August 2017.
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