Lead/Staff Product Analyst, Cleo
AI Assistant
+ Equity
1+ day a week in office
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
+ Equity
1+ day a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- We are looking for a self-starter, focused on results, with demonstrated success in using analytics to drive the understanding, growth, and success of a product
- Extensive analytics experience: You have 5+ years experience in a data/analytics field. You have previously improved user product engagement through data-driven insights and experimentation, and have linked those improvements to commercial results. Exposure to machine learning / conversational AI is a plus, but not required
- Impact-focussed: You are skilled at influencing decisions through data storytelling. You guide your team to build frameworks of what is really important for success of the product and produce timely insights that impact decision-making and drive success
- Knowledge of experimentation and statistics: Experience conducting large scale A/B experiments, and interpreting results to drive product and business decisions. A solid understanding of statistics as applied to analytics (e.g. experimentation, geo-lift, synthetic control). Python and ML-analytic skills are a bonus
- Metrics and initiative sizing: Strong track record in using analytics to help teams succeed. You know how to help teams pick the right success metric and decompose that metric into growth levers. You work closely with senior stakeholders to ensure rapid feedback cycles on decision-making
- Strong technical ability: Excellent SQL skills. Fluency in Python and its application in data analysis
- Data foundations: You have worked end-to-end across the data pipeline and understand best-practices in defining effective tracking, data modelling, and building self-serve dashboards
- Standard setter: You’re someone who raises standards, with proven impact in contributing to the capabilities of a data team
What the job involves
- As a Lead/Staff Product Analyst in our AI Financial Assistant pillar , you’ll be at the centre of strategic decision-making across this domain
- Working alongside cross-functional pillar leaders from Product, Design, Machine Learning, and Engineering, you’ll apply your expertise to drive the future of what we build at Cleo
- You will leverage rich user data and sophisticated analytical techniques to see your insights improve the quality of how Cleo provides financial coaching to users
- You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 65 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo
- Conduct deep-dive analysis of the product ecosystem to understand our users’ current financial reality, improve the quality of AI interactions, and leverage chat to coach users towards meeting their goals
- Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metricsInfluence the roadmap of product teams through presentation of data-based recommendations to senior product and business leadership
- Define how we quantitatively evaluate success, setting KPIs, designing tracking to measure what really matters
- Build models of user-segmentation, customer lifetime value etc
- Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase
- Set and be an advocate for analytics best-practice, improving the capabilities of the team to enable short and long-term success
- This is a Level 4 (“Lead”) or Level 5 (“Staff”) position. Cleo has 5 internal levels of competency within Product Analytics
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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