Lead IT Systems Engineer, Thumbtack
AI & Automation
$153-220k
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$153-220k
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 5+ years IT systems experience in a distributed, enterprise IT environment
- Proven track record of designing, integrating, automating a wide variety of processes using Okta Workflows. Proficiency in additional automation tools beyond Okta Workflows (AWS Lambda, Jira Automations, Slack Workflows, Workato)
- Experience designing, automating, integrating, deploying, securing and monitoring Okta, Google Workspace, Atlassian, and Slack and using AI tools
- Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and proficiency in scripting languages (Python (preferred), Golang, Ruby, JavaScript, Shell)
- Working knowledge of AWS; familiarity with other cloud platforms; experience with AI tools and concepts
- Excellent strategic thinking, analytical and problem-solving skills; ability to make thoughtful technical proposals, provide root cause analysis and demonstrate results through testing and metrics, and drive engineering excellence
- A great teammate mentality and ability to be a partner and mentor who has outstanding communication and interpersonal skills, works well cross-functionally, and thrives in a fast-paced, virtual first environment
- Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools, SIEM (Splunk, Syslog), SOX and PCI
What the job involves
- As a Lead/Staff IT Systems Engineer on the IT Infrastructure team, you’ll design, build, support, and scale our internal systems, and leverage the power of automation and AI for IT systems and processes at Thumbtack
- You’ll be a force multiplier as you collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations
- You will leverage your in-depth knowledge of workflow automation, systems architecture, cloud-hosted services, authentication/access systems and security to solve challenges big and small
- You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services
- Act as the primary owner and architect for workflow automation, leveraging tools to connect disparate systems, automate a wide variety of processes, and scale and enable IT and the rest of the business
- Design, automate, build, manage and optimize highly-available, scalable IT systems infrastructure
- Act as a primary administrator for Okta, Google Workspace, Atlassian, Slack, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools (Workday, Salesforce, Netsuite, etc.)
- Collaborate with and enable cross-functional teams across the business to improve efficiency via systems and automation architecture, strategy and direction, and AI tools
- Improve the quality, reliability, and supportability of existing infrastructure
- Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN)
- Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management)
- Lead technology projects to completion with a focus on delivering business value, leading through change, and fostering continuous process improvement
- Build and manage relationships, roadmaps and costs for vendors and 3rd-party partners
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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