Senior Manager of Software Engineering, Upstart

• 10–15 years of software engineering experience, with 4–7 years in engineering management roles
• Deep technical expertise in distributed systems, APIs, and systems design
• Proven experience leading teams in regulated domains such as fintech, payments, or lending
• Demonstrated ability to define and deliver complex technical strategies that align with business goals
• Strong track record of building high-performing teams and mentoring engineering leaders
• Excellent communication and cross-functional collaboration skills

Desirable

• Upstart’s Servicing Payments and Borrowers Experience team is responsible for delivering a seamless and reliable payment experience for borrowers, a critical part of Upstart’s financial ecosystem. Our team owns the infrastructure that powers all borrower-facing payments and the internal systems that ensure financial accuracy, compliance, and system reliability
• As we scale our platform to support new products, payment types, and borrower volumes, we’re investing in leaders who can drive architectural clarity, foster high-performing teams, and build systems that balance speed, reliability, and compliance
• As the Senior Engineering Manager - Payments at Upstart, you will lead a team of 12+ across two engineering squads, partnering closely with Product, Risk, and Operations to translate business needs into resilient, scalable technical solutions
• This role reports to a Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance
• Define and execute the long-term technical strategy for borrower payments and servicing infrastructure
• Lead multi-quarter, cross-functional initiatives that improve borrower outcomes and payment success rates
• Build and scale engineering teams with a strong culture of ownership, execution, and operational excellence
• Deliver platform improvements that enhance reliability, reduce latency, and increase payment success
• Connect engineering work directly to business and borrower outcomes, enabling measurable improvements in financial performance
• Create processes and systems that scale with growing borrower volume, product complexity, and compliance requirements
• Establish clear technical and delivery visibility across squads, ensuring high confidence in roadmap execution