Senior Customer Success Manager, Zeta Global
$80-90k
The AI marketing cloud
Job no longer available
The AI marketing cloud
1001+ employees
Job no longer available
$80-90k
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- This role requires a proactive, strategic thinker who can work both autonomously and collaboratively in a fast-paced environment
- 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function
- Proven ability to develop and nurture client relationships at all levels of the decision-making process
- Strong communication skills with the ability to drive client and executive-level conversations
- Exceptional oral and written communication skills, including business writing, training, and presentation abilities
- Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively
- In-depth knowledge of the complex MarTech landscape
- Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally
- Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization
What the job involves
- We are looking for a results-oriented Senior Customer Success Manager, who is passionate about being a strategic partner to our clients
- This role is responsible for developing and maintaining strong relationships with key accounts, serving as the expert to drive program success, improve customer adoption, and identify growth opportunities
- As the primary point of contact for your accounts, you will oversee all aspects of client engagements across a variety of services, ensuring client goals are met while proactively addressing inquiries, goals, and expectations
- You will collaborate closely with Operations, Strategy, and Analytics partners to reduce churn, secure upsells, and drive measurable ROI for our clients
- Additionally, you will lead strategic conversations, including performance reviews (QBRs), and provide insights that enhance long-term client success
- The Senior Client Success Manager will play a key role in shaping the client experience at Zeta
- Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
- Partner with Customer Success leadership to manage and scale accounts, ensuring long-term growth and performance optimization
- Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience
- Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
- Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
- Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed
- Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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