Manager of Project Management, Croud
$60-70k
+ Annual performance bonus
3+ days a week in office (West SoHo, NY)
Performance marketing agency
Job no longer available
Performance marketing agency
501-1000 employees
Job no longer available
$60-70k
+ Annual performance bonus
3+ days a week in office (West SoHo, NY)
501-1000 employees
Company mission
To drive business performance and growth for ambitious brands through reinvention.
Role
Who you are
- The ideal candidate will be interested in digital marketing, have agency experience, be tenacious with a keen eye for detail and enthusiastic about leading continuous improvement initiatives
- 2+ years previous experience in project management at an agency
- Degree level education or relevant PM equivalent qualification / experience
- Use of project management tools for task and time resource management
- Basic Excel or Google Sheets knowledge
- Highly skilled at managing multiple competing priorities and deadlines
- Comfortable speaking with clients
- Ability to work cross-functionally with internal stakeholders
- Ability to work in a fast-paced environment
- Ambition to lead department teams and steer conversations
- Highly organized and thorough
- Strong attention to detail
- An understanding of the digital marketing ecosystem, to help manage multi-discipline projects spanning the services we provide
What the job involves
- An exciting opportunity for a Project Manager to join the development of Croud’s Project Management function in the US
- The purpose of this role is to bring increased rigor and standardization of processes to the agency business, improving both client delivery and internal operations
- To implement best practices for deliverables planning, timelines and stakeholder management
- While the role will work with all departments, initially the focus is on our analytics clients, to adopt our existing PM practices to the technical work of the analytics teams
- End to end process development & management
- Establish timelines alongside teams for ongoing and ad hoc deliverables
- Introduce consistency and best practice in terms of ways of working across teams regarding processes and workflow management
- Holding internal stakeholders accountable
- Management and implementation of project management tool
- Liaise between internal teams and clients on expectations
- Scope/resource coordination & management
- Checking delivered hours and services vs. scope
- Identify and report risks to management channels and escalate as necessary
- Work with teams on invoicing and finance processes as needed
- Client communication
- Establish recurring communication cadence with clients
- Main point person for clients to discuss priorities, timing and status of ongoing projects
- Join client meetings for each channel, share notes and action items coming out of each call with clients
- Onboarding
- Sets up an onboarding planner to integrate new clients into the agency. Ensures the plan is updated on a regular basis
- Administrative responsibilities to get client onboarded successfully within agreed upon time frame
- Set up resources for each client team as outlined by Croud’s standard requirements
- Development of Ways of Working guidelines to share with internal and client teams
- Encouraging seamless working relationships between internal stakeholders, expectation management through constant communication is essential
- Upkeep of internal and client hotsheets and PM tool
- Track and monitor progress for ongoing deliverables, chasing relevant stakeholders when overdue
- Identify bottlenecks for upcoming tasks, working together with the larger team to determine possible solutions
- Ensure relevant stakeholders adhere to agreed upon SLAs
- Within the role, regularly demonstrate the company values of passion, imagination and integrity
- Supports Senior Project Manager with execution when required
- Direct Line Manager: Senior Digital Project Manager
- Key Stakeholders: Director of Operations, Department Leads
Our take
Marketing teams are often under-resourced and over-stretched, and the 24/7 nature of the field only amplifies these difficulties. Yet, digital marketing continues to be a vital part of businesses marketing strategy as the opportunities for business success online continue to grow.
Croud has a unique approach to assisting digital marketers. Its proprietary technology supports planning, automation and delivery of digital marketing campaigns. Croud's capability to deliver this at scale is supported by its "Croud Control" platform, a digital platform that links over 2,300 on-demand digital experts known as "Croudies" to clients.
Croud continues to expand its network of "Croudies" and the digital products available to clients. For example, its in-house "Croud Creative" team provides instant creative resources to media teams, allowing them to create world-class campaigns. It also continues to make acquisitions to strengthen its position and remains well-regarded in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2019
$40.3m
LATE VC
Total funding: $40.3m
Company benefits
- Work from home opportunities
- 20 days vacation a year + 10 public holidays
- Full Paid Medical Insurance (including dental and vision)
- Equity in Croud US upon completion of 6 months
- Annual performance bonus
- 401k plan
- Sales commission (if involved in a pitch)
- Gym Membership contributions (Classpass or NYHRC)
- Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- Free home office chair and screen
- Quarterly team offsites / Regular socials
- Free Citibike membership
- Recruitment referrals bonus
- Agile working policy
- Summer Fridays
Company HQ
London, UK
Leadership
Ben Knight
(Co-Founder & Chief Strategy Officer)Ben worked within search for over ten years, and realised there was a gap in the market to deliver a more innovative way of working, so founded Croud, to cater to clients' 24/7/365 demands
Luke Smith
(Co-Founder & Global CEO)Luke started his career at News International and The Economist, then turned his hand to agency relationship management at Google, where his belief that the agency model was broken grew.
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