Risk and Collections Analyst, Payfirma
Hardware & software for online payments
Open for applications
Hardware & software for online payments
1-20 employees
Open for applications
1-20 employees
Company mission
To take the pain out of getting paid, the guesswork out of what works, put the “serve” back into service, and keep payments smart and simple.
Role
Who you are
- A bachelor’s degree
- A minimum of 3 years of Fraud or Risk experience with some card-not-present payments experience including using industry leading card-not-present risk tools
- Experience in fraud analysis, risk management, payment fraud, procedures on the merchant, solution provider or acquirer side, and collections
- Software and technical knowledge (TSYS, Excel, Word, Online Tools)
- Excellent communication skills and committed to questioning the status quo
- Proven negotiation and conflict resolution skills
- Strong data and analytical skills, and detail oriented and ability to multitask
- Self starter, able to work independently, and strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork
- Experience working in fast-paced and rapidly changing start-up environment
- Fluent English, both written and spoken; French is an asset
What the job involves
- As a Risk and Collections Analyst, you will provide effective oversight, hands-on support for the management of KORT’s merchant portfolio to ensure maximum revenue retention and loss mitigation
- This includes constructive input for the risk programs (including development and management of risk tools and reporting) for the company with the goal of maximizing application and efficiency
- Manage the daily transaction risk monitoring, fraud detection, and assessment programs for the merchant portfolio to ensure fraud and chargeback risks are managed and mitigated (including Chargebacks, Fraud, velocity etc.), and to resolve uncollected balances owing
- Review new merchant originations at post-boarding on a risk-adjusted basis to assess to ensure new merchants adhere to applicable standards for business model, website practices and Card Brand security, and mitigate against fraudulent merchant applications
- Analyze accounts and transactions to identify and predict risky behavior that could result in losses for KORT or pose challenges to the broader payments ecosystem
- Work with KORT merchants to educate them about fraud and chargeback risks, and help prevent potential risks to their business
- Work with internal and external partners and platform vendors to develop solutions that would mitigate fraud risk across geographies, payment methods and products
- Assist with automating and simplifying routines used in regular risk programs to manage the efficiency and advance their utilization
- Communicate and work directly with merchants (and collection agency as applicable) to routinely collect for owed revenue/negative fee balances and resolve for performance issues related to the Merchant’s account
- Oversee the in-house reporting and partner tools designed to identify risks related to merchant processing activity
- Proactive management of risk reporting and tools to minimize and mitigate potential concerns which are arising from the merchant portfolio
- Provide sound recommendations and support on emerging risk issues, trends and act as the subject matter expert and maintain strong relationships with customers, prospective customers, and partners serving the Canadian cannabis space
- Document risk processes, best practices and routines for use by the Risk Management function, Operations and the Sales functions
- Manage the resolution of all merchant risk/fraud issues which may pose a risk to the company
- Support the coordination of internal and external audits or regulatory reviews
- Additional duties or projects as assigned from time to time
Our take
For many businesses, accepting debit and credit card payments can be a tricky process. Payfirmais setting out to change this by offering solutions for both in-store and online card payments.
When Payfirma first launched, it entered into an already competitive market, home to a number of big-name payment processors such as WorldPay and Stripe. However, it managed to set itself apart from its rivals with its multi-channel solutions, offering an all-in-one service for in-person and online transactions. This has proven largely successful, with the company accruing significant funding to accelerate an expansion into the wider North American market.
Payfirma faces a number of challenges, not only stiff competition from the payments market, but a history of boardroom struggles. The company's recent merger, however, marks a fresh start, and if they can consolidate their progress into the US market, they stand to see impressive revenue growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2015
$13m
SERIES A
Nov 2014
$1.1m
CONVERTIBLE
Total funding: $21.5m
Company values
- Inspire each other and connect ideas
- Celebrate successes and recognize good work
- Be your best self
- Own our commitments to customers, partners and each other
- Stay curious and continue learning
- Execute with a passion for driving results
- Communicate with respect
Company HQ
Coal Harbour, Vancouver, BC
Articles
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