Senior Technical Product Manager, Toast
Application Infrastructure & Communication Platforms
$146-234k
+ Bonus/commissions if eligible + Equity
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$146-234k
+ Bonus/commissions if eligible + Equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 3+ years of experience as a Technical Product Manager with a focus in either internal communications platforms or distributed messaging
- Strong understanding of asynchronous messaging, APIs, and integration technologies
- Experience with building and managing scalable and reliable platforms
- Proven ability to translate customer needs and business requirements into detailed product specifications
- Excellent communication, collaboration, and stakeholder management skills
- Passion for building innovative and user-friendly communication solutions
- Experience with Agile development methodologies
Desirable
- Experience with AWS cloud services and infrastructure
- Knowledge of data privacy and security regulations related to communication services
What the job involves
- As a Technical Product Manager for Application & Communication Services, you will play a critical role in shaping the platforms that underpin customer communications, scheduled jobs, and distributed messaging systems. You will be responsible for defining the product strategy, roadmap, and execution in the following areas:
- SMS: Develop and enhance our SMS capabilities, ensuring reliable and scalable messaging solutions for various use cases
- Email: Define the product vision and roadmap for our email communication platform, optimizing for deliverability
- Push Notifications: Drive the strategy and execution for our push notification services, enabling timely and relevant communication across our mobile and web applications
- Scheduling Platforms: Build and evolve platforms that empower developers to seamlessly schedule jobs, enabling a wide range of automated workflows
- Distributed Messaging Systems: Set direction for the future of how Toast makes use of distributed messaging systems for asynchronous communication across microservices
- Define and champion product visions, strategies, and roadmaps
- Conduct thorough market research, customer analysis, and competitive analysis to identify opportunities and unmet needs
- Translate customer needs and business requirements into detailed product specifications and use cases
- Prioritize and manage the product backlog, ensuring alignment with overall business objectives and strategic goals
- Collaborate closely with engineering, design, and other cross-functional teams to deliver high-quality solutions
- Define and track key performance indicators (KPIs) to measure the success and impact
- Stay abreast of industry trends and emerging technologies
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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