Customer Success Engineer, Graphiant
Networking
$115-120k
Edge network service
Open for applications
Edge network service
21-100 employees
Open for applications
$115-120k
21-100 employees
Company mission
To build a platform to allow Enterprises to connect their employees, customers, and assets and launch the services their business needs.
Role
Who you are
- Strong analytical skills with the ability to break down complex networking problems and develop effective solutions
- Excellent communication skills to explain technical concepts and guide customers through troubleshooting processes
- Proven ability to remain composed and effectively address customer concerns in time-critical situations
- Collaborative mindset, working seamlessly with internal teams to address customer needs and challenges
- Strong programming experience, particularly with networking-related tools and languages such as Python, Perl, or Java
- Experience with networking protocols such as TCP/IP, DNS, DHCP, BGP, and OSPF
- Familiarity with network security principles, including encryption, firewalls, and VPNs
- Exposure to packet analysis tools like Wireshark or tcpdump is a plus
- Ability to quickly learn new concepts and apply analytical troubleshooting skills to resolve complex networking issues
- Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field, or equivalent practical experience
- 1-2+ years of scripting experience
- 1-2+ years of customer service/support
- Experience in customer support or a technical troubleshooting role, ideally within a networking context
- Understanding of the OSI model and core networking concepts
- Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud, and their networking capabilities is a plus
- Experience with both Windows and Linux operating systems, especially related to networking tools and configurations
- Strong understanding of networking fundamentals (e.g., OSI model, IP addressing, routing, and switching)
- Familiarity with networking protocols such as TCP/IP, DNS, DHCP, and HTTP
- Experience with routing protocols such as BGP and OSPF is a plus
- Programming experience in languages such as Python, Perl, or Java
- Knowledge of network security principles (e.g., encryption, firewalls, VPNs)
- Experience with packet analysis tools (e.g., Wireshark, tcpdump) is a plus
- Excellent written and verbal communication skills, enabling you to effectively document, explain, and communicate networking issues and solutions to both technical and non-technical stakeholders
What the job involves
- Graphiant is changing the networking industry, and you will be part of the charge to drive evolution. You will collaborate with industry leading engineers to build a development and deployment infrastructure for the best product portfolio in the industry. Enterprise wide-area networking is primed for a new paradigm with the introduction of software defined networking architecture to deliver agility, performance, services, and software innovations
- As a key member of the Graphiant customer success and engineering team, you will work closely with customers and internal stakeholders to drive the adoption and success of Graphiant's cutting-edge technology solutions
- In this role, you will be responsible for ensuring that customers successfully deploy, optimize, and troubleshoot Graphiant’s innovative networking solutions. You will:
- Serve as the go-to subject matter expert for customers on Graphiant's NaaS services, ensuring smooth deployment and operational success
- Collaborate with cross-functional teams, including engineering, QA, and system engineers, to solve complex customer issues
- Provide proactive troubleshooting support, diagnose network issues, and implement performance tuning and optimization
- Write and maintain network tools, interfaces, and scripts to automate and streamline customer environments
- Perform integration testing to replicate customer use cases and validate software functionality
- Document configurations, bugs, feature requests, and system designs, ensuring transparency and knowledge sharing within the team
- Stay updated on the latest networking technologies, trends, and best practices to continuously improve both your technical and interpersonal skills
Our take
Increasingly distributed workloads and network complexity have resulted in an SD-WAN networking problem plaguing many companies today. Graphiant is solving the problem by eliminating the need to build bespoke networks between every resource. Its Stateless Core connects resources by handling all routing through an encrypted edge-to-edge portal that delivers SLA-grade performance with MPLS-level connectivity.
While there is no shortage of Network-as-a-Service solutions on the market, Graphiant enables customers to quickly purchase and provision connectivity networks, thus eliminating traditional reliability on a mix of hardware and network services by combining the best aspects of hub and spoke with the benefits of a meshed network.
The company has recently closed a Series B funding round. This capital will be used to fuel the company's growth as it scales its operations to meet the demand for its product.. With this, Graphiant is well-positioned to drive a major transformation in the SD-WAN market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2023
$62m
SERIES B
Dec 2020
$33.5m
SERIES A
Total funding: $95.5m
Company values
- Pursue the Possibilities - Graphiant is changing networking, and we embrace the existing possibilities that brings
- Compassion as our Compass - Graphiant practices compassion with our customers and team members, so we are a company people want to be part of
- Dignity in Diversity - Graphiant focuses on inclusivity so that we can benefit from the diversity of ideas and experiences
- Trust with Tenacity - Graphiant earns trust based on integrity, transparency, and full accountability with our customers and partners
- Empowerment that Enlightens - Graphiant is focused on empowerment for our customers, partners, employees, and their voices in the world
Company HQ
North San Jose, San Jose, CA
Articles
Leadership
Khalid Raza
(CEO)Co-Founder & former CTO of Viptela. Former Distinguished Engineer at Cisco, and Distinguished Technologist at Hewlett-Packard.
Stefan Olofsson
(CTO)Former Director of Systems Engineering (EMEA) at Viptela. Previous Global Solutions Architect and SP Architecture & Consulting Manager at Cisco.
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