Customer Success Specialist, Corsearch
German Speaker
Intelligent trademark and brand protection solutions
Be an early applicant
Intelligent trademark and brand protection solutions
1001+ employees
Be an early applicant
1001+ employees
Company mission
To revolutionise how companies commercialise and protect their growth.
Role
Who you are
- German and English speaker (proficient or native)
- Strong subjective expertise in all Trademark Solutions product offerings and specific product expertise in the product subject expertise is needed
- Experience with internet technologies and software as a service
- Understanding of customer success methodology, including NPS
- Strong writing, Excel, PowerPoint, and communication skills and grammatical proficiency, including the ability to chair meetings or host webinars
- Basic use of AI tools such as Gemini
- Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)
- Ability to demonstrate objectivity, sound reasoning, and delivery of solutions in sometimes high-pressure situations
- Bachelor’s degree or equivalent qualification in a relevant subject or relevant work experience for the role
- Proactive Problem Solving
- Solution Driven
- Strong Relationship building
- Willing to embrace change and deliver the change with confidence
- Strong team player
- Sense of urgency
What the job involves
- The mission of this role is to support Corsearch’s existing customers and work with Sales and Product to increase client usage via strong education, onboarding, and monitoring efforts
- The overall “Customer Success” strategy is to nurture customer relationships and to grow our solutions through a combination of strong customer understanding and articulate those needs to Account Management and Product Management to increase customer satisfaction, educating customers on our value proposition to justify investment in our solutions
- You will be the person providing the expertise knowledge to the client, with the ability to research and answer all the questions customers might have about the solutions and more
- Ultimately ths role needs to promote and deliver a strong relationship-based approach to customer interaction, account management and product/market planning and execution
- This role will build a trusted relationship with more established customers (especially of Enterprise / Tier 1 level) and proactively manage the accounts - proactively investigate / anticipate customer needs / pain points on an ongoing basis
- Provide customer online education – by phone or through screen sharing interface and follow-up on education sessions
- Support and education new colleagues
- Leverage usage insights or develop them to support data driven decisions
- Identify qualitative risks and opportunities at account level and take action whilst liaising with the Account Managers
- Identify common needs and trends to inform product on new development / workflow opportunities and see them through
- Supporting customers in developing product supported future solutions and strategies – sector specific expertise beneficial
- Provide support in the cross-sell optimisation process
Our take
The internet has radically transformed the business landscape, creating new challenges for companies trying to protect their intellectual property. As brands face increasingly complex issues related to safeguarding their assets, Corsearch has stepped in with a suite of tools designed to secure brand value. offering everything from data and analytics to professional consulting.
In 2021, Corearch took a major leap forward when private equity firm Astorg acquired the company. This buyout sparked a period of significant growth, marked by strategic leadership hires, product development, and key acquisitions. These moves have paid off, positioning Corsearch as a leader in brand protection.
Now, as Corsearch looks to the future, it faces the challenge of staying ahead in an ever-evolving market. To maintain its competitive edge, the company is focusing on integrating the latest technologies, particularly those developed by AI-powered, venture-backed startups. By embracing these innovations, Corsearch is poised to continue its leadership in brand security and IP protection.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Abel Clarke
(CEO)Abel was CEO of Cision, a global leader in PR, IR, marketing and social media management technology and intelligence. Previously, Abel was the CEO and Chairman of TruSight, a startup backed by leading financial services companies and focused on third-party risk management, and prior to that, they were the Global Managing Director of Thomson Reuters' $5.5 billion Financial Division.
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