Senior IT Engineer, Character.ai

• You will be a good fit if you are proactive and have a “get things done” mindset
• Advanced knowledge and understanding of MacOS and related systems
• Experience with MacOS mobile device management (MDM) using Jamf, Mosyle, or Kandji
• Experience administrating different SaaS platforms like Slack, Notion, and Jira, among others
• Experience with AV systems such as Zoom and Google Meet, as well experience with event production such as company all hands
• Familiarity with Google Workspace administration (experience with GAM is a plus)
• Demonstrated ability to work autonomously to identify and resolve problems independently
• Familiarity with zero trust principles
• Linux system administration experience

Desirable

• As a founding member of our IT team, you will own a broad set of responsibilities in support of our employees and the organization-wide IT operations of Character.ai
• Manage and maintain the technology our employees rely on - MacBooks, Google Workspace, employee productivity applications - and the IT infrastructure that helps us securely operate at scale
• You will also need to design and implement projects that support the growth and scaling of our organization
• Configuring and deploying mobile device management systems, including defining device policies to meet security requirements
• Integrate device posture checks with access control infrastructure
• Integrate SaaS platforms and internal tooling with Single Sign-On
• Define onboarding and offboarding processes, including automated device provisioning
• Manage enterprise SaaS accounts and systems
• General IT support for employees and the organization as needed
• Given our current pace of growth and load on our systems, most people have had a significant impact during their first week at the company