Technical Customer Success Specialist, Fivetran
$94.5-113.4k
2 days a week in office
Data integration solutions
Job no longer available
Data integration solutions
1001+ employees
Job no longer available
$94.5-113.4k
2 days a week in office
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- Experience: 1–2 years in customer success, product support, enablement, or similar role
- Customer-Centric Mindset: Ability to diagnose customer friction points and provide clear, scalable solutions
- Technical Proficiency: Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts
- Program Builder: Experience running group enablement (webinars, labs, training, or community events) preferred
- Analytical Skills: Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities
- Collaboration: Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes
- Communication: Strong written and verbal communication skills for both 1:1 and many-to-1 interactions
- Adaptability: Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment
What the job involves
- Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation
- To support our growth, our Product Growth Partners (PGPs) are central to Fivetran’s self-service motion, enabling thousands of customers to succeed at scale. PGPs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance. PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time
- PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time
- Accelerate Self-Service Success
- Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions
- Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention
- Deliver Targeted Customer Interventions
- Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions
- Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan
- Run Many-to-1 Programs
- Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale
- Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth)
- Enable Expansion Readiness
- Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate
- Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale
- Advocate for Customers
- Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences
- Build scalable resources (guides, templates, content) that multiply across the customer base
- Handle Reactive Needs
- Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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