Technical Deployment Manager, Volta Labs

• 4–5 years of experience in project management, deployment logistics, technical operations, customer operations, or a related field (BS or MS preferred)
• Comfortable navigating hardware, software, and technical workflows — fluent enough to understand dependencies and ask the right questions
• Takes ownership seriously: moves work forward across teams, holds stakeholders accountable, and drives progress without waiting for perfect information
• Challenges assumptions, asks questions early, and digs into root causes before small issues become big ones
• Makes practical decisions quickly in ambiguous situations to keep deployments on track
• Clear, structured communicator who can coordinate effectively across internal teams and external customers
• Flexible across time zones and willing to support deployment-critical activities outside standard hours when needed

Desirable

• You'll join a team of innovative thinkers who love to experiment, collaborate, and win together
• We are passionate about pushing the boundaries of automation, biology, computing, robotics, design, and user experience to benefit our customers and the world
• We are looking for a Technical Deployment Manager to drive smooth, on-time customer deployments across multiple geographies and time zones
• This role serves as the single-threaded owner from sales handoff through customer go-live, ensuring that every deployment is well-coordinated, predictable, and executed without surprises
• You will coordinate across Sales, Manufacturing, Operations, Field Service, and Applications teams while acting as a clear point of contact for customers during deployment planning
• This is an in-person, on-site role based at our Boston headquarters, requiring close coordination with internal teams and hands-on engagement with deployment readiness
• Beyond deployments, you will also support cross-functional initiatives led by the Scientific Program Manager, contributing to internal programs that improve scalability, readiness, and operational excellence
• The ideal candidate is organized, technically fluent, and proactive — someone who asks the right questions early, identifies risks before they escalate, and drives teams to action when timelines are at risk
• Day 1 to Year 1:
• Own end-to-end deployment execution from signed order through successful installation and handoff to customer-facing teams
• Build and manage detailed deployment plans, ensuring readiness across instruments, consumables, software, documentation, and field resources
• Coordinate shipments, monitor milestones, and proactively identify and escalate risks related to logistics, site readiness, or resource availability
• Serve as the central point of coordination across Sales, Manufacturing, Operations, Field Service Engineers, Applications Scientists, and Support
• Communicate clearly with customers on deployment timelines, dependencies, and changes, ensuring alignment and trust throughout the process
• Lead rapid issue response when deployment-critical problems arise, making decisions under uncertainty and mobilizing the right teams to resolve issues quickly
• Translate recurring deployment challenges into scalable processes, playbooks, and SOPs to improve future execution
• Support internal, cross-functional initiatives (e.g., process improvements, readiness frameworks, deployment scaling efforts) in partnership with the Scientific Program Manager
• Within 3 months you’ll…Ramp on Callisto systems, deployment workflows, and cross-functional processes. Shadow active deployments and begin owning smaller deployments or components. Build relationships across internal teams and identify key risks and gaps in current processes
• Within 6 months you’ll…Own full deployment cycles independently from sales handoff through go-live. Drive improved install readiness and reduce last-minute surprises through proactive planning. Act as the primary point of contact for customers during deployment execution
• At 12+ months you’ll…Own deployments across multiple regions with consistent, high-quality execution. Establish standardized deployment playbooks, checklists, and SOPs. Drive continuous improvements that increase deployment speed, predictability, and customer satisfaction. Contribute to broader operational programs that support scaling deployments globally