Member Loyalty Representative, Oportun
The base hourly rate for this full-time position is $18.00 - $20.50
Office located in Newark, NJ
Digital banking and loan platform
Be an early applicant
Digital banking and loan platform
1001+ employees
Be an early applicant
The base hourly rate for this full-time position is $18.00 - $20.50
Office located in Newark, NJ
1001+ employees
Company mission
To help people across the United States create a brighter financial future.
Role
Who you are
- Must be bilingual (English/Spanish)
- Must be outgoing and Love Sales
- Must Love to help customers
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks
What the job involves
- OPORTUN is currently seeking qualified candidates with Customer Service, Cashier, Sales or Hospitality experience to work Full Time
- Our Customer Service Representative creates and generates a rewarding and unique customer service experience, they are passionate about listening, helping, and connecting with people
- As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our inclusive, affordable financial services that empower them to build a better future
- Welcome customers with a warm greeting and providing quality customer service
- Seamlessly process all transactions, while following company policies & procedures and protecting our customer’s information
- Work as a team to meet and exceed daily goals in our lending activities
- Assist with community outreach and marketing events which includes passing out flyers and educating the community
- Light housekeeping generally consisting of daily collection of trash from the trash bins in the store and disposing of it in a designated area, sweeping or vacuuming (where carpet is present) the showroom daily, mopping with Swiffer floor mop 1-2 times per week or as needed, and cleaning windows as needed
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now
Our take
Oportun is an AI-powered digital banking platform that makes financial health effortless for anyone. Following the company’s acquisition of former competitor Digit, it has expanded its services to offer a wider range of bank features – now providing personal loans, credit cards, saving accounts, and an investment app.
Younger generations have struggled with the “you have to have credit to build credit” as legacy banking systems tend to give those beginning their credit journeys a bad deal. Capitalizing on the growth in popularity of mobile banking apps, companies like Oportun provide affordable and accessible financial services to the vast majority of Millennials and Gen Z already using mobile banking apps.
While Oportun faces a number of strong market competitors, its millions of customers have accessed more than $14 billion in credit and $2.3 billion in interest and fee savings, and will use a recent loan from Neuberger Berman to support the continued growth in the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2019
$27.5m
SERIES C
Jun 2016
$22.5m
SERIES B
Total funding: $66.3m
Company benefits
- We offer competitive compensation packages that demonstrate our commitment to building and strengthening our team of passionate, talented professionals
- We provide paid time off to help our hardworking team recharge or give back
- We run bonus and incentive programs to recognize top performers and encourage ambitious thinking
- We offer comprehensive healthcare packages, including medical, dental, vision, and flexible spending accounts (FSA)
- We include remote work options for many of our positions
- We believe that inclusive communities are more dynamic and more resilient, so we actively seek different perspectives to broaden the Oportun team
- We work with people from a variety of backgrounds who bring their expertise to the table to solve the problems for our community members
- We sponsor company-wide events that focus on ways to continually create a culture that better supports diversity, equity, inclusion, and belonging (DEIB)
- We champion employee-led resource groups that help our team connect, learn, and support each other
- We think team building should be fun, so we have a penchant for virtual coffee chats, holiday parties, and events on Oportun Connect where we can pursue wellness, learn, and get to know each other better
- We believe there’s a leader and a pioneer in every member of our team—and we make sure to recognize that spirit
Company HQ
San Carlos, CA
Articles
Leadership
Raul Vazquez
(CEO)Former EVP of Walmart. They are a Member of the Board of Directors at Intuit.
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