Senior Services Delivery Manager, Snowflake
$144-205.2k
+ Bonus + Equity Plan
AI Data Cloud for data sharing and app building
Open for applications
AI Data Cloud for data sharing and app building
1001+ employees
Open for applications
$144-205.2k
+ Bonus + Equity Plan
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects
- Must have recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
- Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
- Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
- Must have direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
- Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
What the job involves
- As a Senior Services Delivery Manager (Sr. SDM), you will be driving new service opportunities, working with both customers as well as internal stakeholders
- You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program plan, proactively mitigate program risks and execute on delivering customer value
- Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner
- Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer
- Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
- Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery
- Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract
- Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
- As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
- Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
- Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
- Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
- Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
- Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
- Determine areas for process improvements within both the customer and Snowflake
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals
Application process
- The application window is expected to be open until August 14, 2025
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organizations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Bozeman, MT
Leadership
Benoit Dageville
(Co-Founder)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
Share this job
View 152 more jobs at Snowflake