Senior Manager of Employee Relations, HeliosX
1+ day a week in office
Profitable health tech, providing convenient access to prescription medication in multiple countries
Posted today
Profitable health tech, providing convenient access to prescription medication in multiple countries
1001+ employees
Posted today
1+ day a week in office
1001+ employees
Company mission
To become the world's #1 platform to buy prescription medication, and serve patients across the globe to help improve their daily lives.
Role
Who you are
- Significant experience leading Employee Relations in a complex, high-growth organisation
- Demonstrable experience managing complex and sensitive ER cases, including senior-level matters
- Proven experience leading ACAS conciliation and supporting Employment Tribunal processes
- Expert working knowledge of UK employment law; experience in the US and at one European international jurisdictions is desirable
- Experience supporting high-volume, operational environments (e.g. customer services, warehousing) and or Clinical Regulated environments
- Experience managing or developing ER Advisors or similar roles
- Experience building ER frameworks, policies and scalable ways of working
- Expert ER judgement and decision-making
- Strong coaching capability with managers at all levels
- Excellent written communication, including drafting outcomes, policies and guidance
- Ability to manage competing priorities in fast-paced, high-volume environments
- Data-literate, able to interpret ER trends and translate insight into action
- Confident stakeholder management, including senior leaders and external advisors
- Ability to balance strategic oversight with hands-on intervention when necessary
- Human-centred: balances empathy, fairness and professionalism in all ER matters
- Calm under pressure: able to navigate emotionally charged and complex situations with confidence
- Commercially aware: understands business impact while maintaining legal and ethical standards
- Consistent and principled: applies frameworks fairly while exercising sound judgement
- Builder mindset: motivated by creating sustainable, scalable ER capability
- Global perspective: able to operate across jurisdictions with cultural and legislative awareness
What the job involves
- Lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX
- Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business
- This role ensures ER is handled with professionalism and empathy, balancing compliance with sound judgement
- Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team
- Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied
- Ensure global consistency of ER approach while allowing for local legislative and cultural nuance
- Establish standards for ER quality, decision-making and documentation
- Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups, including frontline, clinical, professional, and senior managers, ensuring judgement based on complexity and risk
- Lead complex, sensitive and high-risk ER cases, including senior employee matters
- Provide expert judgement where there is ambiguity, sensitivity or competing risk
- Lead ACAS conciliation and Employment Tribunal strategy (or equivalent regional dispute resolution) in partnership with Legal and external counsel
- Identify and mitigate legal, operational and reputational risk arising from ER activity
- Design and deliver ER training and guidance to build manager capability and confidence
- Coach managers to address issues early and appropriately, reducing unnecessary escalation
- Embed clear manager accountability for ER decisions, ensuring cases are managed at the appropriate level and escalation pathways are clear
- Reduce ER dependency within the People team by improving manager self-sufficiency
- Line manage and develop ER Advisor(s), building a high-performing and scalable ER function
- Set clear service standards, response times and quality expectations for ER support
- Monitor ER data, trends and hotspots to identify systemic issues and capability gaps
- Provide data-led insight and recommendations to the Director of People Operations to inform wider people strategy
- Own ER approach for fast-paced, operational environments including frontline, customer services and clinical teams
- Apply sound commercial judgement in ER decision-making, balancing legal risk, operational continuity, patient safety and business impact
- Operate confidently within clinical and other regulated environments, ensuring ER processes align with regulatory, governance and safeguarding requirements
- Partner closely with Clinical Operations and senior operational leaders to ensure ER decisions support safe, compliant and effective service delivery
- Ensure ER frameworks are fit for shift-based, high-volume contexts and enable timely, proportionate decision-making without unnecessary escalation
- Balance pace with fairness, consistency, compliance and reputational risk
Salary benchmarks
Our take
HeliosX is a global digital healthcare group behind some of the most recognised online health brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. The company has earned the trust of millions of patients by combining technology with deep clinical expertise, supported by its own pharmacies, manufacturing capabilities, and in-house medical, research, and pharmacy teams.
By 2025, HeliosX had treated over 1.2M patients worldwide and established £781M in revenue, marking more than 300% year-on-year growth and established itself as a clear market leader in the UK. Its impact goes beyond commercial success too, with weight-loss treatments alone helping patients lose millions of kilograms of excess weight, contributing to meaningful improvements in long-term health outcomes. At the same time, the business expanded internationally, successfully launching in Germany and Canada while continuing to grow its presence in the US.
Now its looking towards 2026, and hopes to reach £1.6B in revenue, expand into eight global markets, and significantly widen its range of conditions and treatments, with a focus on shaping the future of digital healthcare. Its goal is to become a truly world-leading healthcare partner and one that combines scale, speed, and clinical rigour to redefine how personalised care is deliver, and to create systems and products that improve lives at a global level for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
Midlands Hub, Leamington Spa, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.
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