Senior Technical Writer, Corelight

• 5+ years experience writing, editing, researching, and planning technical documentation
• Excellent skills in grammar, minimalist documentation design, and effective information architecture
• Ability to structure written content thoughtfully, considering maintenance and re-usability
• Experience with networking, security, and cloud solutions. Background in cyber security is a plus
• Ability to write content in our authoring environment: Sphinx (using reStructuredText in Visual Studio Code) and GitLab, per existing style guides and procedures
• Strong technical skills with ability to work closely with technical subject matter experts
• Effective collaboration with globally distributed teams
• Bachelor’s degree in a technical field (or equivalent experience)

Desirable

• Corelight is looking for a talented, resourceful, and collaborative Senior Technical Writer to join our writing team and develop customer documentation
• The technical writing team works closely with engineering, product management, support, and solution architects to gather information about the product and how it is used by customers
• With this knowledge, they create and improve online documentation that guides the customer in the configuration and maintenance of Corelight products and services
• Write clear, concise, and complete step-by-step procedures for cybersecurity products and solutions
• Create screenshots and network diagrams to explain/enhance topics
• Contribute to both UI and API documentation
• Collaborate with engineering, product, and support
• Edit and streamline text within the user interface
• Help standardize terminology and develop style guidelines
• Manage multiple ongoing projects simultaneously
• Identify and address content gaps or the need for additional media such as diagrams or videos