Customer Delight Specialist, Superhuman
$40-65k
+ Stock Options
Speedy email experience
Job no longer available
Speedy email experience
101-200 employees
Job no longer available
$40-65k
+ Stock Options
101-200 employees
Company mission
To provide the fastest email client in the world.
Role
Who you are
- Experience: You have 1-2+ years of experience in customer-facing roles with a technical software product
- Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment
- Proactive positivity: You move on from difficult situations stronger and happier and bring care and intention to how your words and actions make others feel
- Curiosity: You love to troubleshoot and getting to the problem of technical challenges
- Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise
- Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art
- Relationship Builder: You place a high value on building strong relationships internally and externally
- Persistence: You pursue challenging goals with passion and courage
- Ownership: You accept full accountability and take initiative to find solutions to achieve results
- Bias to Action: You take full accountability, and takes initiative to find solutions
- Cares Deeply, Communicates Directly: You discuss and debate ideas openly. You focus on the customer and business 'so what' and encourage stakeholders to take impactful action
- Growth Mindset: You embrace opportunities, welcome feedback, and believe you and others can always grow
- AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team
What the job involves
- As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be
- Become Superhuman's most knowledgeable product expert
- Excite, educate, and encourage customers to make them brilliant at email
- Communicate with customers to solve their problems and improve their lives
- Be the voice of our customers, and evangelize internally for what they need
- Influence our product and growth strategy to further delight our customers
- Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
- Go above and beyond by creating bespoke moments of delight
Our take
We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.
Although standing out in a market of free services (they charge a $30 per month fee), Superhuman commanded a waiting list of over 250,000 during its beta testing phase.
With more than $100 million in overall funding from firms like Andreessen Horowitz and First Round Capital, Superhuman is setting trends in emerging enterprise software with both its design and go-to-market strategy. They’ve managed to steal an audience from the big players by giving users something beautiful and more streamlined to work with. Its 2024-released feature is a testament to this, which generates instant reply suggestions for emails that are smart, context-aware and efficient.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$75m
SERIES C
May 2019
$38.7m
SERIES B
Total funding: $113.7m
Company benefits
- Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
- Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
- Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
- 401k
- Flexible parental leave
- $3000 per year towards your professional development
- Allyship education program to help build your best self
- Custom MacBook Pro
- $3000 budget for workstation setup
- All your lunches catered or expensed
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
- Work from home opportunities
- Health insurance
Company HQ
The East Cut, San Francisco, CA
Leadership
Rahul Vohra
(CEO & Co-Founder)Before founding Superhuman, Rahul was a Technical Advisor for BOLDstart Ventures, which provides seed and first-round funding to early-stage internet companies. Rahul has also been an investor in Partender, sendwithus, EasyPost, Placer and YesGraph.
Conrad Irwin
(CTO & Co-Founder)After founding Rapportive, which added context and transparency to emails, Conrad worked as a Senior Software Engineer for Linkedin. Before co-founding Superhuman, they were the VP of Engineering for Bugsnag, an automatic crash detector for web and mobile apps.
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