Customer Solutions Engineer, Cloudflare
OTE includes incentive compensation. Offers Equity and Employee Stock Participation Plan
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
OTE includes incentive compensation. Offers Equity and Employee Stock Participation Plan
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- This role is designed for a seasoned technologist who not only possesses deep technical expertise but also thrives on onsite customer interaction, solving real-world challenges, and leading through thought and innovation
- This role is ideal for an individual contributor who excels at combining strategic thinking with hands-on expertise and implementation, and enjoys working with customers onsite in their environment
- 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure
- Extensive knowledge of networking protocols, cybersecurity, web performance, and cloud infrastructure
- Experience working with Cloudflare products or similar web infrastructure and security solutions is highly desirable
- Exceptional written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences
- Proven track record of speaking at conferences, writing technical articles, and establishing yourself as a thought leader in a technology field
- Strong consultative skills, with a history of effectively solving complex technical problems in customer environments
- Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack
- Prior customer onsite placement experience is a plus
What the job involves
- As a Customer Solutions Architect at Cloudflare, you will be an integral part of the post-sales team, serving as the senior-most technical expert and advisor for our most strategic and technically complex customers
- You will play a crucial part in helping customers maximize the value of Cloudflare’s solutions, ensuring they are fully equipped to meet their security, performance, and reliability needs
- In this role, you will go beyond traditional support by engaging as a trusted advisor, understanding each customer’s unique infrastructure, challenges, and goals
- Your guidance will help architect solutions that enhance customer operations, optimise performance, and minimise risks
- Customers will rely on your expertise to tackle complex technical issues, refine their architectural frameworks, and drive business success through Cloudflare’s technology
- As a thought leader, you’ll not only support existing customers but also contribute to Cloudflare’s reputation and industry presence
- This involves representing Cloudflare at conferences, industry events, and speaking engagements, where you’ll share your insights and experiences with a wider audience
- Your role will extend to writing in-depth knowledge articles, white papers, and thought leadership pieces that contribute to the technical community and empower both customers and Cloudflare’s internal teams
- While embedded onsite with the customer, you’ll also closely collaborate with Customer Success, Support, Sales, Partners, Product Management, and Engineering to advocate for customer needs and ensure that our product/solutions roadmap aligns with real-world requirements
- Through these cross-functional relationships, you’ll bring valuable customer insights that influence product improvements and help refine best practices, solidifying Cloudflare’s position as a leader in secure, fast, and reliable internet solutions
- You’ll have the autonomy to shape solutions, make impactful decisions, and mentor teams across Cloudflare
- As a key part of our mission, your contributions will directly support Cloudflare’s vision to build a better internet by enabling customer success through technology and innovation
- You'll serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions
- Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments
- Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams
- Represent Cloudflare at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience
- Write in-depth knowledge articles, white papers, and best practice guides to support customers and internal teams, contributing to Cloudflare’s repository of resources
- Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudflare as an innovative leader in the space
- Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience
- Mentor and upskill internal teams and junior technical resources, fostering a culture of continuous learning and technical excellence
- Leverage industry knowledge to advise customers and implement best practices in areas like security, network optimisation, scalability, performance tuning, and more, tailored to their unique needs
- Stay current with industry trends and Cloudflare’s evolving solutions to provide informed and forward-thinking guidance & configuration enhancements
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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