Communications & Engagement Officer, Breaking Barriers

• Part-time (22.5 hours per week)
• Demonstrable knowledge of and/or interest in refugee, employment or migration sectors
• Experience in a communications or fundraising role (this doesn't have to be in the UK)
• A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including: o Understanding audiences o User journeys o Developing key messaging o Audience stewardship o Working with brand guidelines
• Experience of creating high quality campaigns or content to inspire or drive action
• Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails
• Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels
• Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority
• Ability to work on own initiative, take responsibility for work, and learn from challenges and successes
• A proactive and creative approach to problem solving and idea generation
• Comfortable within a fast-paced team and able to prioritise multiple projects
• Ability to pay close attention to detail, to maintain communications quality and accuracy
• Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite
• Experience with one or more of the following: o Design tools such as Canva o Photography and film editing o Website CMS software o Email broadcast platforms o Social media scheduling platforms

Desirable

• Reports to: Senior Communications Manager
• Location: Contracted to Breaking Barriers’ office in London, with some expectation of travel
• The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate
• It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals
• The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer
• They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients
• This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences
• The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media
• They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website
• The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines
• And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM
• This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact
• The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail
• And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications
• Communications planning and delivery (60%)
• Work with the Senior Communications Manager to manage the communications calendar
• Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters
• Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms
• Plan and create or coordinate longer-form content, including case studies, articles and blogs
• Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences
• Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations
• Support the development of communications, engagement and fundraising strategies and input into team planning. 2. Community and supporter engagement (30%)
• Manage and engage with our organic social media communities
• Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies
• Help develop and manage our growing community of storytellers with lived experience of life as a refugee. 3. Other responsibilities (10%)
• Update storytelling data in the Salesforce CRM, and undertake other administrative tasks
• Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics
• Advise and support colleagues on compliance with brand guidelines, and create brand resources
• Represent the Public Engagement team at selected events, including photographing or filming key moments and activities
• Support other teams with ad-hoc requests for communications support
• Take a proactive approach to professional development
• Take on other marketing and communications tasks as required

• Closing date: 24 June 2026 at 23:00