Product Implementation Engineer, Trulioo
3+ days a week in office
ID & business verification platform
Job no longer available
ID & business verification platform
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
Trulioo's mission is to be the identity platform that global businesses turn to for growth, innovation and compliance.
Role
Who you are
- In-depth knowledge of and experience with integrating and supporting development using a variety of RESTful APIs
- Working experience with Javascript, Node, and React.js
- Working experience with troubleshooting web applications on mobile browsers
- Working experience with front and backend app development
- Ability to think critically, troubleshoot proactively and solve complex problems, with the ability to effectively prioritize and execute tasks while under pressure
- Strong aptitude with an ability to learn new technologies quickly
- Ability to explain complex technical concepts to non-technical stakeholders simply
- High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation
- A minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications
- Experience using and creating reporting in; Grafana, JIRA, Confluence and Zapier
Desirable
- Prior experience with training technical teams
- Exposure to tools and services that help customers meet compliance obligations
- Third Level Degree in Computer Science/Engineering
- Startup experience
What the job involves
- The Product Implementation Engineer will report directly to the Senior Manager of Service Delivery and serve as the primary subject matter expert in their designated domain(s)
- Serving as a crucial liaison between client-facing teams and our Engineering and Product departments, offering advanced technical assistance to our most technically complex clients and partners
- This is an exciting role at the heart of our business that works in close collaboration with multiple departments, including Product Management, Sales, Account Management, and our Data Analytics
- The role holder will be expected to join various customer calls across the customer lifecycle from Sales through to Renewal on a regular basis
- Experience in supporting developers integrating API and SDKs, including answering complex technical questions, or equivalent software development experience
- Become the technical subject matter expert (SME) for Trulioo’s Platform and Services
- Work with the Engineering QA teams on pre-release readiness activities to minimise client disruption
- Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
- Tackle and take ownership for creating and maintaining support Knowledge Base Articles and FAQs
- Utilise your technical expertise to address knowledge gaps within the team through creating and running training sessions with teams across NA, EMEA and APAC timezones
- Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification
- Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
- Interpersonal skills, product knowledge and expertise are critical to responding to daily customer-centric activities
- Respond in a timely manner to all internal/external stakeholder questions and concerns with a high level of professionalism
- Collaborate with other departments, including Product, Engineering, DevOps, Sales and Management, to build customer feedback loops and drive constant improvement
- Contribute to customer success initiatives when needed
Our take
Identity fraud is on the rise, anti-money laundering and terrorism financing regulations are tightening, and online identities are becoming harder to track. The ramifications of this for individuals and businesses alike make digital identity verification a challenge that urgently needs to be overcome. The Trulioo team have good reason to think they can do it.
Begun as a Facebook customer identification service, Trulioo has grown to become a comprehensive identity verification platform. It allows customers to ID more than 5 billion people across the globe from a single API, even according to different regional specifications, without relying on conventional information like credit history or bank account details. This remarkable feat has won Trulioo Unicorn status, and with more companies going global it’s likely to see it continue netting substantial enterprise clients.
There’s another crucial reason why this matters: economic activity is increasingly moving online, potentially freezing out people without the digital identities normally required to engage with it. Trulioo’s platform offers a truly global solution, for all parties, and it is well positioned to succeed within this space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$394m
SERIES D
Sep 2019
$50.5m
SERIES C
Total funding: $470m
Company benefits
- Free snacks, unlimited coffee and catered lunches twice a week!
- We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly (but often competitive!) games of ping-pong and foosball
- Extended health and dental benefits with Canada Life
- Three weeks of vacation and five sick days per year on joining
- Education, Training & Certification Policy and professional development programs
- Paid Wellness Days
- Personal Education Budget
- GlobalGateway Experience - allows Trulicrew members to work from a time zone of their choosing for up to two weeks per year.
Company HQ
South Main, Vancouver, BC
Leadership
Tanis Jorge
(Co-Founder)Serial co/founder of data-driven companies including iQuiri, NBC Data Services, Pharos Global Strategies, and P.E.R.T. Curriculum. Is currently a board member for the Ally Global Foundation, and founder of The Cofounder's Hub.
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