Customer Success Representative, Taskrabbit
German Speaker
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- Minimum 1 year of customer service experience, contact centre experience or similar
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Tech-curious, excellent typing skills and adaptable in navigating online tools and systems
- Excellent written & verbal communication skills: have a strong command of grammar and spelling
- Available full-time (40 hours / week)
- Fluency in English and German
- Eligible to work in Germany, we will not support relocation for this position
What the job involves
- The Customer Success Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, supporting Taskers in their registration flow with high-touch calls and intervening and providing your assistance where tasks in the funnels need it most
- Based in Germany, this is a remote first position reporting to the Operations Team Lead. Join us in creating a better everyday life for everyday people
- In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join
- Efficiently address & solve user issues primarily via email, chat, and phone while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
- Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved
- Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time
- Be organised, accountable and responsible - using your resources to keep informed of all SOPs and programme changes as they occur
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.8m
Dec 2011
$18.8m
Total funding: $32.6m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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