Senior Platform Architecture Manager, Temporal Technologies

• 12+ years of professional experience in technical roles, with at least 5 years in leadership positions
• Proven track record building and scaling high-performing technical teams
• Deep understanding of distributed systems, workflow orchestration, and production operations
• Experience defining and implementing customer success frameworks for technical products
• Strong ability to establish metrics, processes, and operational standards that drive business outcomes
• Demonstrated success partnering with Sales, Product, Engineering, and Support organizations
• Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts
• Experience managing complex customer technical programs and driving production readiness initiatives
• Track record of developing talent, building career frameworks, and creating high-trust team cultures
• Strong analytical skills with experience using data to drive decisions and forecast capacity needs

Desirable

• Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal
• We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers
• In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering
• You'll raise the bar for what "customer success" means in a reliability-first company, empowering you to substantially impact how Temporal grows
• This is a career-defining opportunity to shape a function that converts production success into long-term adoption and expansion
• Hire, coach, and develop a team of high-performing Platform Architects
• Establish clear role boundaries, career paths, and operating standards
• Set expectations for ownership, outcomes, and technical depth
• Create a culture of accountability, rigor, and customer trust
• Define and evolve Temporal's production readiness framework
• Standardize activation, reliability, observability, and operational guardrails
• Ensure first workflows reach production faster and more predictably
• Reduce escalations to Engineering through prevention, not heroics
• Own metrics tied to time-to-production, GRR, NDR, expansion, and health
• Forecast capacity and scale the team responsibly with the business
• Ensure Platform Architects surface expansion signals tied to real usage
• Partner with Growth AEs and Solution Architects to convert readiness into revenue
• Act as the executive technical counterpart to Sales, Support, Services, and Product
• Collaborate with Product and Engineering to feed back real-world production patterns
• Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs)
• Serve as executive sponsor for key strategic accounts
• Innovate on programs like Production Readiness Partnership
• Influence training, certification, and partner enablement strategies
• Ensure the Platform Architect role continues to scale without dilution
• Build a function that becomes an industry benchmark