Client Success Manager, MadHive
$80-90k
2-3 days a week in office
Advertising solution leveraging cryptography and machine learning
Open for applications
Advertising solution leveraging cryptography and machine learning
201-500 employees
Open for applications
$80-90k
2-3 days a week in office
201-500 employees
Company mission
To take complex, cutting-edge technology and turn it into intuitive, easy-to-use solutions that empower local media buyers.
Role
Who you are
- The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term
- Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
- 4+ years of experience in a similar Client Services role
- Data-savvy with strong excel skills
- Experience hiring, mentoring, and delegating responsibilities to junior team members
- Comfortable converting data into actionable items for specific tasks or broader narratives to tell a story
- Strong communication skills
- Ability to project manage, prioritize and articulate issues to management when they arise
- Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
- Ad Operation Experience preferred
What the job involves
- Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC
- This is an incredibly exciting time to join the Client Success Team at Madhive
- We’re partnering with our Media, Agency, and Brand direct clients to create and scale the best in class, TV-first solutions in the market
- The Client Success team is directly responsible for the company’s retention revenue and growth goals
- Truly own and drive retention and growth for your book of business
- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
- Own the customer journey from onboarding to renewal, including closing revenue
- Work cross functionally to advocate for a customer first mindset across all business decisions
- Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
- Serve as the escalation point for assigned clients to resolve questions over email/phone, in status calls, and at on-site office hours as necessary
- Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to all internal teams
- Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
- Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client
- Train and onboard new clients
- Drive existing customer net revenue retention and increased adoption and improve customer health
- Prepare for and lead Executive Business Reviews
- Mentorship and development of team members
Our take
The rise in streaming content has revolutionized digital advertising, offering advertisers the potential for more precise campaign calibration. However, alongside this opportunity come new challenges such as consumer overload, ad fraud, and data privacy concerns, compounded by the need to integrate with traditional linear television. Navigating these complexities requires a comprehensive solution, and that's where MadHive steps in.
Utilizing AI technology, MadHive's video ad software suite tackles these challenges head-on. It intelligently identifies optimal ad placements, manages ad frequency to prevent saturation, and gauges consumer intent across various platforms including web, mobile, and TV. This capability allows advertisers to execute nationwide campaigns with pinpoint local targeting - a remarkable achievement in the dynamic digital content landscape.
Unsurprisingly, MadHive boasts an impressive client roster, boasting a 95% renewal rate with major names like Fox, McAfee, and Tegna Premion. This consistent satisfaction has propelled MadHive to expand its offering into critical areas such as data privacy. For instance, its $100M contract with Google Cloud not only enhances its security measures but also equips it with capabilities that smaller competitors will struggle to match.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$300m
LATE VC
Aug 2018
$3m
EARLY VC
Total funding: $306.4m
Company benefits
- 401(K) Matching
- Company Equity
- Retirement Plans
- Performance Bonuses
- Competitive Pay
- 100% Company-Covered Health Insurance
- Dental Benefits
- Vision Benefits
- Generous Maternity and Paternity Leave
- Paid Holidays
- Unlimited Vacation
- Free Lunch In-Office
- Commuter Benefits
Company HQ
Tribeca, New York, NY
Leadership
Jim Wilson
(CEO)Prior to joining Madhive in 2024, Jim was the CEO of North America for Talon.
Thomas Tidgwell
(CFO)Prior to joining Madhive in 2021, Thomas was a VP of Corporate Development & FP&A at WarnerMedia.
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