Customer Engagement Manager, Mediaocean
Linear
$80-95k
The mission-critical platform for omnichannel advertising
Job no longer available
The mission-critical platform for omnichannel advertising
1001+ employees
Job no longer available
$80-95k
1001+ employees
Company mission
Mediaocean's mission is to help omnichannel advertisers consolidate their media intelligence, management, and finance into a single platform.
Role
Who you are
- 3+ years advertising agency experience or advertising industry experience
- 3+ years client facing role with impeccable communication skills
- Detailed knowledge of linear advertising space, buying experience with Local TV, Radio or National medias required
- Prior experience with Mediaocean applications preferred
- Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
- Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
- Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
- Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus
What the job involves
- As a Customer Engagement Manager you will play a critical role in driving customer adoption and satisfaction
- In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions
- You will build impactful business relationships with our users through collaboration and delivering results
- Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
- Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
- Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
- Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
- Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
- Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
- Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
- Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
- Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration
Our take
Advertising used to be a simple process, with campaign formats existing of TV, print, and out-of-home, but the increased variety of digital devices these days has resulted in a demand for omnichannel advertisement. This is not only complicated due to needing to customize content for CTV, mobile, and other emerging content formats, but also because each campaign must be managed, financed, and analyzed for success.
Mediaocean provides an omnichannel advertisement management platform that facilitates the management of advertisement media buying for any format. In addition to media management, the platform also includes data analysis tools for the optimization of campaign success and a media accounting dashboard for the management of advertisement financing.
Whilst new omnichannel advertisement platforms are appearing regularly, Mediaocean stands out with its end-to-end approach, as opposed to focussing on media buying, accounting, or data analysis like most competitors. Furthermore, whilst users can access Mediaocean's solutions through its unified platform, the company also provides APIs to allow for integrations with other advertising workflows and platforms.
Underscoring this end-to-end approach is Mediaocean's acquisition of Innovid in 2024. This will further expand Mediaocean's reach, as it merges its acquisition with another omnichannel business - Flashtalk - that it purchased in 2021. This portfolio merging will increase the control and choice advertisers have over data and decisions as to where ad spend goes.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2008
$30m
SERIES B
Jul 2007
$10.5m
SERIES A
Total funding: $40.5m
Company benefits
- Wellness and mental health - Workout classes, webinars, discounted gym memberships, healthy snacks, and Headspace subscriptions are combined with an Employee Assistance Program to provide extra support for our team members
- Parental benefits - Mediaocean provides maternity and paternity leave, fertility assistance, bonding leave
- Vacation - Take advantage of global PTO policies, paid holidays, and time off to volunteer and give back to local communities
- Retirement planning - 401K plans, pension plans, and superannuation plans help our global employees prepare for life after MO
- Healthcare - Competitive healthcare and insurance benefits for individuals and families vary by office location and country of residence
- Company culture - Holiday and summer parties, happy hours, weekly breakfasts, trivia nights, book clubs, career circles, and global philanthropy efforts are just some of our cultural programs at Mediaocean
Company HQ
Financial District, New York, NY
Leadership
Bill Wise
(CEO & Co-Founder)Previously founded Yobi and Click Ventures, and is Chariman at MediaWallah.
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