Head of Member Growth and Retention, Pomelo Care
$225-250k
+ Equity Grant + Annual Performance Bonus
Evidence-based healthcare for women and children
Be an early applicant
Evidence-based healthcare for women and children
201-500 employees
Be an early applicant
$225-250k
+ Equity Grant + Annual Performance Bonus
201-500 employees
Company mission
To advance research and technology to break barriers and improve outcomes.
Role
Who you are
- We are looking for a leader who balances the tactical precision needed to hit monthly revenue targets with the strategic vision to re-engineer our enrollment and retention journeys
- 12+ years of experience in Member Growth and Engagement in a regulated industry with at least 4 years in senior leadership within subscription models, operating with a P&L owner’s mindset and total bottom-line accountability
- Experience managing a large-scale, multi-functional organization (30+ team members)
- Ability to quantify every action, treating a 1% shift in retention as a critical financial lever rather than just a marketing metric
- Possess the technical depth to partner with Product and Engineering to architect the infrastructure your revenue engine requires
- Ability to move fluidly between high-level strategy and granular data, diagnosing root causes quickly and doing the math to ensure goals are reachable
- A proven leader of multi-disciplinary teams who influences cross-functional roadmaps to unlock step-change growth
- Ability to thrive on owning a number and proactively deploy tactics to close performance gaps before they impact the quarter
- Comfortable balancing growth-hungry urgency with a deep respect for product integrity and the long-term member experience
What the job involves
- As the Head of Member Growth and Retention, you will serve as the primary architect and operator of our revenue engine, owning the entire member lifecycle from lead identification through long-term retention
- In this role, you will collaborate across marketing, tech, and operations to unlock step-change improvements in performance and build a world-class member growth and engagement organization
- Orchestrate the end-to-end member growth and retention strategy, aligning cross-functional roadmaps to drive step-change improvements in business performance
- Own the P&L-defining metrics of the business, including Enrollment Rate, LTV:CAC, and Monthly Retention
- Partner with Strategic Finance to model performance inputs and establish long-term enrollment and engagement targets
- Architect the end-to-end member journey, identifying high-impact engagement touchpoints and implementing automated interventions to mitigate churn
- Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets
- Maintain a high-fidelity feedback loop with the executive team, providing transparent reporting on KPIs, campaign performance, and revenue pacing
- Directly oversee a multi-disciplinary team across Outreach, Lifecycle Marketing, and Marketing Operations to foster a high-performance, data-driven culture
- Identify and diagnose performance gaps in real-time, deploying rapid-response tactics to protect in-month revenue and retention targets
- Influence the technical roadmap for CRM and marketing automation to ensure the organization has the precision instrumentation required for scale
- Partner with Product and Engineering to co-author roadmaps and define KRs, ensuring technical resources are prioritized against commercial impact and that teams are held accountable for moving the needle on growth and retention metrics
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum and infancy.
Continuous funding has supported the company as the adoption of its platform has broadened, enabling it to strengthen partnerships with Medicaid Managed Care organizations, employers and academic medical centres. Now it has cemented itself as a combatant for better maternity care, Pomelo Care is looking to expand to serve women and children through additional life stages beyond pregnancy.
Steph
Company Specialist at Welcome to the Jungle
Insights
124% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2026
$92m
SERIES C
Jun 2024
$46m
SERIES B
Total funding: $179m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company HQ
Civic Center, New York, NY
Leadership
Marta Bralic Kerns
(CEO & Founder)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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