Product Manager, OpenTable
Diner Engagement
CA$125-145k
+ Bonus & Equity
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
CA$125-145k
+ Bonus & Equity
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 2+ years experience as a consumer PM with strong design sense and familiarity with design best practices for apps and web
- A record of success in bringing new products to market of a similar complexity (entire product flows that spans across multiple pages/ screens) and scale (at least a million users per week) across all platforms (web, iOS and Android)
- Great analytical sense and experience with defining and running AB-tests in a consumer product
- Data-centricity – a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
- Technical background - you should be able to comfortably discuss development tradeoffs and directions with our engineering team
- User empathy and experience with running in-person user tests
- Creativity – you will have lots of fresh ideas and be hungry to test them and see the results
- A strong communicator and good listener – able to present ideas coherently and exceptional at building consensus among a diverse group (sometimes remotely)
- A team player who can collaborate with engineers, designers, and other cross-functional teams
- A global mindset and some expert knowledge on how digital products need to vary across markets while understanding the need for us to remain a scalable business
- A strong vision of the way the world should be, and the ability to apply the scientific method to see if you’re right
- Passion for producing digital experiences people love, food and dining out and deep knowledge of OpenTable’s business and products. Any restaurant or hospitality experience is a plus, whether it was managing a fine dining restaurant or working as a hostess in college
What the job involves
- OpenTable is looking for an entrepreneurial, highly analytical, user-focused Product Manager to join our diner team. This role oversees both web (desktop and mobile web) and apps (iOS and Android) and touches the experience of millions of diners that come to us to discover and enjoy great restaurants
- As our Diner Engagement PM, you’ll inherit our notification center and loyalty program. You’ll then help set our strategy to increase session starts per diner
- You will work directly with a strong development team to ship world-class features and collaborate with teams from all over the company to ensure we keep our product high-quality
- The right candidate will combine an AB-test-driven approach with a strong design sense and product vision
- Lead the ideation, technical development, and launch of innovative products
- Establish shared vision across the company by building consensus on priorities leading to product execution
- Drive product development with a team of world-class engineers and designers
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Define and analyze metrics that inform the success of products
- Understand OpenTable’s strategic and competitive position and deliver products that are recognized best in the industry
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
- Coordinate with teams around the world from a variety of disciplines. Includes some travel, mostly within California but potentially international
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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