Care Coordinator, Bond Vet
Long Island City
$17-$22/hr
Office located in Queens, NY
Primary and urgent care for pets
Be an early applicant
Primary and urgent care for pets
201-500 employees
Be an early applicant
$17-$22/hr
Office located in Queens, NY
201-500 employees
Company mission
To strengthen the human-animal bond through better pet care, starting with a new approach: urgent care.
Role
Who you are
- At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
- Experience in the veterinary industry preferred
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy and efficiency
- A high comfort level typing and utilizing multiple computer systems
- Prior experience in veterinary practices or animal care is a plus
What the job involves
- Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations
- This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week
- Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
- Manage the schedule of daily appointments and walk-ins
- Take and make calls and communicate via email to other Vet Practices and clients as necessary
- Keep our common areas clean and well stocked
- Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
- Perform other duties as assigned by your team leaders
Our take
The pet care industry is projected to grow by nearly 300% over the enxt decade, with veterinary care being the fastest-growing segment. Yet, many vet clinics and animal hospitals till rely on outdated pen-and-paper methods. Bond Vet is changing this by leveraging technology or provide pet owners with faster, more efficient healthcare for their pets.
The company runs a number of technology-enabled veterinary clinics. It has adopted a similar model to CityMD clinic's, but for pets. Pet owners can walk in to their animal hospital for urgent care or schedule their visits online. What's more, Bond Vet are significantly cheaper than emergency hospitals.
With substantial funding backing its growth, Bond Vet has rapidly expanded its footprint, opening 2 new center sin Chicago in 2024. In addition, the company has formed strategic partnerships with several organizations, allowing it to deliver next-level veterinary care to an even broader audience. This growth sets the stage for exciting opportunities as Bond Vet continues to revolutionize the veterinary industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$50m
GROWTH EQUITY VC
Oct 2021
$170m
GROWTH EQUITY VC
Total funding: $243m
Company HQ
Chelsea, New York, NY
Leadership
Garrett Lewis
(CEO)Joined Bond Vet in 2023 as CEO. Prior to this, they worked at VCA Animal Hospitals for over 6 years, as a Group VP, Senior VP, and COO.They also worked at DaVita Kidney Care as a Regional Operations Director and at Alpha Disability as a Senior VP and Partner.
Salary benchmarks
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