(Junior) Customer Success & Operations Analyst, Bowimi

£30-35k

+ EMI Share Options available

Junior and Mid level

London

3+ days a week in office (London Bridge)

Game changing field sales software

Job no longer available

Game changing field sales software

1-20 employees

HospitalityRetailB2BMarketingSaaSData AnalysisSales

Job no longer available

£30-35k

+ EMI Share Options available

Junior and Mid level

London

3+ days a week in office (London Bridge)

1-20 employees

HospitalityRetailB2BMarketingSaaSData AnalysisSales

Company mission

To bring field sales into the modern era through intuitive technology and actionable insights.

Job

Company

Role

Who you are

Early-career or graduate-level candidate (0–2 years’ experience)
Comfortable with spreadsheets and working with data
Strong attention to detail and a process-oriented mindset
Confident communicator — happy to join customer calls and explain things clearly
Naturally curious and proactive; excited by learning new tools and ways of working
Experience with HubSpot, Power BI, or Zapier is a **nice to have**, not a must
A genuine interest in SaaS, data, and improving customer experiences
An interest in the constantly evolving landscape of AI and best practices around AI powered tools

Desirable

Experience with HubSpot, Power BI, or Zapier is a nice to have, not a must

What the job involves

Join customer calls to support onboarding, troubleshoot issues, and take notes or follow-up actions
Helping onboarding new customers and importing existing data-sets
Maintain key internal and customer-facing dashboards
Run reports and help manage data flows across platforms (e.g. CRM exports/imports)
Set up and maintain automations in tools like Zapier and June
Support the customer success team with operational and admin tasks
Help triage customer issues and surface useful insights or trends
Work cross-functionally with our product and engineering teams to improve support processes
Identify internal areas of inefficiency and correct these using AI or other means

Application process

Initial 15 minute phone interview to get to know you
A task based interview where we'll ask you to do some prior prep and then show of your skills
An in person interview in our fabulous London Bridge office

Salary benchmarks

Our take

Bowimi is a field sales platform designed to streamline operations for brands and agencies, especially in the food and beverage industry. With features like quick root planning, custom data capture, and personalised prospecting, it streamlines everything teams need to do in the field.

The platform is proving effective, with it helping teams save an average of 4 days of prospecting time, turning field sales into a high-performance operation. Boasting customers like Jimmy's Iced Coffee, Tenzing, Beavertown Brewery, and Oatly, it will be interesting to see how Bowimi continues to evolve and scale as they expand into new industries.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.8)

Company

Company benefits

25 days holiday + bank holidays + Extra day off for your birthday
Hybrid working model (3 days per week in our London office)
Private Health Care through Vitality, including a huge range of free perks (more can be found here https://www.vitality.co.uk/rewards/)
Fast learning curve with exposure to Customer Success, Product, and Ops
A chance to grow into more technical or strategic roles over time and expose yourself to all areas of a fast growing scale-up
Regular team socials including trips down to our other office in the beautiful city of Bath
Lots and lots of free samples from our fantastic customers

Company HQ

London, UK

Leadership

Dom Bowcock

(Co-Founder & CEO)

Dom is the co-founder and CEO of Bowimi.

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