Customer Success Manager, Buildots
More information about location
AI-powered construction management
Open for applications
AI-powered construction management
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To enable the construction industry to change for the better, by introducing technology that is easy to use and produces measurable benefits.
Role
Who you are
- At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
- At least 2 years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel
- Candidates must be located in Eastern/ Central time zone
What the job involves
- We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers
- This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects
- As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects
- We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts
- Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts
- Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery
Our take
Despite accounting for 13% of the world’s GDP, construction productivity continues to lag, only growing 1% in the past two decades. A large part of that story seems to be the disconnect between managers and on-site workers.
Buildots is attempting to tackle this element of construction management with a unique blend of artificial intelligence and hardware. For example, one of the startup’s flagship products image processing software from a fleet of hardhat-mounted 360-degree cameras.
After a period of rapid growth, even during the pandemic, Buildots has raised capital to expand its presence geographically while rolling-out more products for its construction clients.
The construction-tech space is hotting up right now with millions in venture capital pouring into startups like Avvir and Doxel in the U.S. and Disperse in the U.K. Buildots will have to continuously refine their service to prove value against these competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Jul 2024
$15m
LATE VC
May 2022
$60m
SERIES C
Total funding: $121.3m
Company values
- Driven by passion
- Motivated by excellence
- Trusted through transparency
- Proven with innovation
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Aviv Leibovici
(CPO)Product manager in the IDF. MS in Computer Science from the Reichman University.
Roy Danon
(CEO)R&D Group Manager for the Government of Israel. M.SC. in Electrical and Electronics Engineering from Tel Aviv University.
Yakir Sudry
(CTO)Previously R&D Group Leader in the Israeli Defence Force.
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