Director of Creative Operations, Glossier
$135-176k
+ Equity in the form of Restricted Stock Units
Skincare and beauty products
Be an early applicant
Skincare and beauty products
501-1000 employees
Be an early applicant
$135-176k
+ Equity in the form of Restricted Stock Units
501-1000 employees
Company mission
To give voice through beauty by building products, growing its community, and making decisions in inclusive, customer-devoted, curious, courageous, and discerning ways.
Role
Who you are
- The ideal candidate is an experienced creative and team leader, has a systems-thinking approach to establishing creative workflow processes that dovetail with higher-level corporate processes (e.g. alignment to the greater company GTM calendar/process), is capable of jumping into tactical project management as needed, and ultimately assures the success of all projects and partners
- To do so, they must be passionately organized, an excellent communicator and negotiator, and able to keep a cool head in a fast-paced environment with many simultaneous initiatives
- 8-10+ years of Creative Operations, Project Management and/or Production experience in full-service studio settings. Beauty, Retail/Fashion, or Prestige CPG industry experience preferred
- Brand side experience working with Wholesale partners (ie. Sephora, Space NK, Mecca)
- Deep experience evaluating, implementing and optimizing creative workflow database platforms such as Wrike, Monday, Airtable, Asana, etc
- Proficiency in Adobe Creative Cloud and Figma are a plus
- Digital Asset Management (DAM) experience is a plus
- Full comprehension of standard creative processes across creative disciplines and communication channels
- Experience partnering with and aligning multiple senior stakeholders and contributors on large-scale product launch campaigns, seasonal campaigns and brand campaigns
- An ingrained ability to quickly assess project scope and estimate the required resources and time required to execute against any given scope
- Knowledge of shoot production and the ways by which it can be optimized to maximize the efficacy of the minimum number of assets required
- Experience leading the translation/synthesization of discrete business needs and channel-specific asset requests into integrated, line-itemed deliverable lists and shot lists
- Strong relationship-building skills, both within creative teams and with Creative’s partners, internal and external
- Excellent oral and written corporate communication skills, with the proven ability to synthesize complex inputs into feasible, actionable project plans with clear roles/responsibilities and firm milestones
- Strong presentation design and diagraming skills ideal; ability to convey complex ideas and process through use of intuitive visual devices
What the job involves
- Our Creative team is seeking a strategic, creative, collaborative and highly-organized Director to lead our Creative Operations capacity
- Creative Operations is a workgroup within our in-house Global Creative team, responsible for intake, validation and prioritization of creative requests, development and maintenance of a unified job tracking system capable of real-time status and tailored team dashboards, development of both discrete project and high-level campaign schedules, creative resource management, trafficking, print and object specification, and release of final artwork
- Creative Operations also serves as our primary bridge to cross-functional stakeholders and senior leadership, principally Brand Marketing, Wholesale, ECOM and Product Development/Marketing
- Day to day, you’ll be leading, mentoring and orchestrating a team of Creative Project Managers at various levels of experience, to assure all creative requests, big and small, are executed in alignment with exacting brand standards, on time and under budget
- To do so, you will partner intimately with each of our Creative team leads, and their respective disciplines (Creative Strategy, Copy, Brand Design, Packaging and Merch Design, Art Direction, Visual Merchandising and Experiential, and Asset Production) to continually evaluate and optimize existing workflows, and assure each workgroup is set up for success at the onset of, and throughout, any given project
- Together, we will bring inspiring, resonant brand stories and product innovations to our growing community audience
- Six Month Expectations:
- Develop strong cross-functional relationships across the organization to enable honest, efficient collaboration between Creative and all partner teams, and to ensure that the Creative team is afforded access to the most current business information generated by partner teams
- Achieve and maintain complete awareness of all current activity within the Creative studio. Institute tools to make that awareness (always accurate in real-time) available to all Creative team members, increasing the team’s ability to self-manage
- Develop and foster a keen understanding of the Glossier world, our brand, our people and our values. Apply these learnings to all creative project planning and execution
- Lead the creation and maintenance of project and campaign schedules, inclusive of firm milestones. Clearly communicate those deadlines cross-functionally and escalate risk in a timely manner
- Join key leadership meetings to provide real-time project status and risk assessment for all active projects, as needed
- Twelve+ Month Expectations:
- Propose, champion, implement and document new workflow processes across the creative team
- Partner with Asset Production leadership to ensure the translation of briefs into shot lists guarantees both creative/brand integrity, and business efficacy
- Partner with Asset Production leadership to ensure that the production budget is accurately updated and tracked for reporting purposes
- Support Creative Director and each Creative team lead in regard to resourcing, to ensure business continuity during spikes in workload, planned PTO/OOO/sabbaticals, unplanned absences, and periods in which we are recruiting for an open role. Partner with HR and Fiance to manage contractor budget
Our take
Weiss, a former stylist and beauty writer, started Glossier as an offshoot of her beauty blog 'Into the Gloss' in 2014. Early on, she got her products into the makeup cabinets of celebrities like Kim Kardashian and Karlie Kloss. Glossier shook up the beauty business by selling items online only in an industry that has always prioritized in-person sales.
Glossier focuses on minimalist products designed with customers' real beauty routines in mind. Its minimalist approach and small number of products mark a stark difference from traditional beauty brands. The company has developed a cult-like following as a beauty brand that emphasises communication with its customers, even involving them in the creation of its products.
The company has experienced impressive growth in recent years, marked by the opening of flagship brick-and-mortar stores in Seattle, Los Angeles, New York, and London. More recently, it expanded further with the launch of its products in Space NK stores across the UK and Ireland, signalling that the brand has no intention of slowing down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$80m
SERIES E
Mar 2019
$100m
SERIES D
Total funding: $266.4m
Company benefits
- Health and Wellbeing: Option for no-cost medical, dental, and vision insurance - Glossier covers 100% of the premiums. Access to mental health benefits, direct primary care, annual wellbeing stipend, and caregiver support benefits
- Family: Generous parental leave of 18 weeks for all parents, with transition back to work program following leave. Access to fertility and family planning reimbursement, along with resources to support you in your family forming-journey
- Time Away: Generous paid time off, plus a one month paid sabbatical after your first 4 years. Access to leave programs to take care of yourself and your family when you need it, plus time off for volunteerism to support your community and causes you care about
- Finance: Company equity awards. Plan for the future with access to 401(k) program, 100% employer-sponsored life and disability insurance, and voluntary supplemental life insurance
- Growth & Development: Internal mobility program to support career growth at Glossier. Glossier Talks speaker series and learning opportunities. Exclusive Fireside Chats with thought leaders and inspirational industry experts
Company HQ
South Village, New York, NY
Leadership
Kyle Leahy
(CEO)Joined Glossier in 2021 as CCO before becoming CEO in 2022. Before joining Glossier, they served as Cole Haan's Executive VP and General Manager of North America.
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