Business Operations Lead, Upstart

• 6–10 years of experience in business operations, strategy, consulting, or cross-functional program management
• Proven track record supporting senior executives or leading operational planning within complex, fast-paced organizations
• Strong analytical and planning skills; able to break down ambiguous problems and structure actionable plans
• Experience managing operating cadences (e.g., goal-setting, business reviews, dashboards)
• Demonstrated success working with cross-functional teams including Marketing, Product, Engineering, Finance, and Partnerships

Desirable

• Upstart’s Growth team is responsible for driving all consumer growth at Upstart, from acquisition to retention
• We operate as a highly collaborative group spanning performance marketing, brand, product, partnerships, lifecycle, product marketing, and more
• But we’re far more than a traditional marketing team—we’re reinventing how consumers interact with Upstart from the ground up
• Our mandate is to leverage Upstart’s AI technology to build the world’s best everything-store for credit keeping the consumer at the heart of everything we do
• Serve as a strategic partner and thought leader to the CMO—driving focus, operational clarity, and alignment across the Marketing vertical
• Lead quarterly and annual planning processes; ensure priorities and goals ladder up to company strategy and are resourced appropriately
• Manage the operating rhythm of the org—including leadership meetings, QBRs, OKR tracking, and executive updates
• Act as a central point of communication across ~150-person org, distilling complex initiatives into crisp updates and frameworks for decision-making
• Spin up and drive high-impact cross-functional initiatives—ranging from AI-enabled enhancements to partnership operations to new channel or program launches
• Support org design efforts, onsite strategy, and internal communications in close collaboration with the EA team
• Deliver regular Growth updates to the CEO and senior executive team, ensuring Marketing’s work is visible, measurable, and aligned