Customer Success Manager, Barracuda Networks
+ Equity
Office located in Reading, United Kingdom
Cybersecurity solutions
Be an early applicant
Cybersecurity solutions
1001+ employees
Be an early applicant
+ Equity
Office located in Reading, United Kingdom
1001+ employees
Company mission
To protect and support its customers for life.
Role
Who you are
- 3+ years of experience in sales operations, account management, customer success or equivalent
- French or German speaking is a must
- Bachelor’s or master’s degree in Sales, Business Administration or equivalent
- Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts
- Hands-on experience with Customer Success tools (e.g., Gainsight) and CRM platforms
- Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities
- Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills
- Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight
- Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement
- Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment
What the job involves
- The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities
- They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams
- They work with account management teams in analyzing sales data and improving sales processes
- Role owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities
- Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services
- Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services
- Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda
- Builds and manages the customized product delivery to the customer’s technology environment
- Reaches out to customers proactively to offer support, share best practices, and provide value-added insights
- Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively
- Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services
- Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team
- Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions
- Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement
Salary benchmarks
Our take
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection. By investing heavily in R&D and product development, Barracuda is able to keep on top of new (and increasingly prevalent) email phishing scams. Its incorporated XDR capabilities also close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market, boasting over 200,000 enterprise customers including the likes of Shiseido, Carrefour and Accor. It was acquired in 2022 by KKR, a global investment firm, which has allowed it to further improve its product, grow its team and expand its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Company HQ
San Tomas, Campbell, CA
Leadership
Zachary Levow
(Co-Founder, Executive VP & CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
Rohit Ghai
(CEO)Independent Board Member at MHC Software. Former CEO and Board Member at RSA Security, Independent Board Member at Everbridge, COO then President of the Enterprise Content Division of Dell Technologies.
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