Director of Customer Onboarding & Experience, Veza
+ Equity
Identity security platform
Job no longer available
Identity security platform
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To help organizations trust confidently so they can unlock the value of their data.
Role
Who you are
- Bachelor’s Degree Required or Equivalent Experience
- Minimum of 5 years in a senior customer-facing role, managing onboarding and deployment processes, preferably within a technical or solutions-oriented context
- Proven experience with hosted solution platforms, including private/public cloud IaaS, PaaS, and SaaS environments
- Demonstrated expertise in customer-centric problem-solving, with a successful track record of managing end-to-end project lifecycles and driving strategic initiatives to enhance the customer experience
- Strong management experience, including leading and developing teams, as well as overseeing and optimizing processes to improve efficiency and outcomes
- Flexibility to work outside of standard hours to collaborate with global IT Services teams
- Proven ability to gain consensus, set clear expectations, evaluate resources, and define agreed-upon boundaries
- Experience in driving strategic initiatives that enhance customer experience and engagement
- Understanding of IAM technologies and protocols (SAML, OAuth, SCIM), Governance, and Identity Providers (e.g., PingFederate, Okta, ForgeRock)
What the job involves
- Veza is seeking a Director, Customer Onboarding and Experience with a proven track record in collaborative communication within both internal teams and external partners.
- In this role, you will oversee the entire onboarding process for each customer, ensuring a smooth transition through successful deployment. Additionally, you will engage in strategic initiatives to enhance the customer experience throughout the customer journey
- Managing the Onboarding Pipeline: Lead project planning, issue resolution, and overall onboarding coordination to ensure a seamless customer experience
- Escalation Management: Address critical issues promptly and effectively, ensuring timely resolutions while optimizing efficiency for both internal and external teams
- Managing Key Customer Communications: Oversee and manage critical communications during the onboarding stages with key customers to maintain strong relationships and ensure their needs are met
- Customer Experience Enhancement: Drive strategic initiatives to continuously improve the customer journey and overall experience with Veza
Our take
Data is migrating to the cloud, but many organizations lack the tools to protect their data from cloud-based threats and challenges. Veza solves this problem with its authorization-based cloud security platform.
Data volume is set to triple by 2026 and cyber crime is on the rise. As such, companies like Veza are in high demand. However, Veza sets itself apart from its competitors thanks to its focus on authorization, which has been a missing piece of the cloud ecosystem for some time. Veza's ability to tap into a lucrative and underserved gap in the market has allowed it to attract significant attention. The company has raised impressive funding, which is testament to its growing impact.
Recently, Veza was acquired by Service Now, a major milestone for the fast-growing company. Alongside this, Veza also raised $108M in funding in 2025, taking its valuation to $808M and showing strong confidence in its platform. Now part of ServiceNow's security and risk portfolio, Veza is set to scale its technology on a global scale and play a central role in how organizations manage access across cloud, data and AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$108m
SERIES D
Aug 2023
$15m
LATE VC
Total funding: $233m
Company HQ
Mountain View, CA
Leadership
Tarun Thakur
(Co-Founder & CEO)Previously, Tarun co-founded Datos IO which was acquired by Rubrik. He also served as a GM of Rubrik Database Products at Rubrik.
Maohua Lu
(Co-Founder & CTO)Prior to Veza, Maohua was a Senior Staff Engineer at Rubrik, a Technical Director at Datos IO and Research Staff Member at IBM.
Robert Whitcher
(Co-Founder & Chief Architect)Previously a Principal Technical Architect at EMC for 6 years, then worked as a Senior Systems Engineer at SolidFire. He also spent 7 years at Datos IO as a Principal Architect.
Salary benchmarks
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