Entry Level Application Support Engineer, Magnite

• Bachelor’s degree or equivalent professional experience
• Good understanding of Excel
• Strong communication skills to discover clients’ root issues and navigate solutions with them
• Ability to think strategically and work independently in a fast-paced environment
• Ability to approach challenges creatively and deliver scalable, practical solutions under tight deadlines

Desirable

• As a Technical Operations Account Executive, you will play an important role in ensuring client success on our platform every day
• You will work closely with premium clients in the EMEA region
• Your responsibilities will include onboarding and integrating new clients, resolving technical issues for DSPs, publishers, curators and our own wrapper solution, and developing a deep understanding of each client's business to deliver tailored solutions
• You will work cross-functionally with internal stakeholders to improve our platforms, streamline processes, and drive continuous improvement
• Success in this role requires a strong blend of analytical and troubleshooting skills, project management expertise, and excellent interpersonal abilities
• Provide technical support for clients using Magnite’s DV+/Demand Manager platforms
• Support integrations for publishers, DSPs, and curators
• Troubleshoot complex technical issues in clients’ implementations
• Collaborate with Product Management by partnering on feedback, testing etc
• Build relationships with technical and business contacts by providing guidance and establishing yourself as a trusted advisor on all aspects of the ad tech ecosystem
• Proactively implement operational processes and/or reporting that simplify, standardize, and enable operational excellence
• Proactively work on revenue generating projects—with the goal of growing DV+’s market share