Senior Manager of Customer Success, Datasnipper
$190-230k
OTE
+ Offers Equity
Intelligent audit platform
Be an early applicant
Intelligent audit platform
201-500 employees
Be an early applicant
$190-230k
OTE
+ Offers Equity
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- Proven Leadership: 4+ years managing high-performing Customer Success teams, with a track record of delivering retention, expansion, and customer advocacy at scale
- Depth in Customer Success: 6+ years in customer-facing roles (SaaS/B2B preferred) with measurable results in customer value creation
- Playbook Builder: Experience designing, implementing, and refining structured processes and playbooks that drive consistency, efficiency, and customer impact
- Strategic Insight: Ability to synthesize customer feedback and usage data into clear recommendations for leadership, influencing product, service, and organizational decisions
- Ownership Mentality: A proactive, forward-thinking approach with a focus on delivering results and anticipating future needs
- Collaborative Spirit: Skilled at building cross-functional relationships, influencing outcomes without direct authority, and aligning teams toward shared goals
- Growth Orientation: Resilient, adaptable, and eager to learn from both successes and setbacks
- Domain Knowledge: Experience working with automation and productivity tools or accountancy and finance customers is highly desirable
- Bonus Skills: Familiarity with HubSpot, Vitally, Notion, Gong, Excel, and analytics tools
What the job involves
- We are seeking an experienced Senior Manager of Customer Success to lead and grow a high-performing team
- As part of a rapidly growing department, you’ll be at the forefront of building trusted, long-term relationships with our mid-market and enterprise customers
- You’ll lead a talented group of Customer Success Managers, guiding them to deliver outcomes and experiences that consistently exceed expectations
- We’re looking for a leader who embodies our values—someone who puts the customer first, takes ownership, thrives in partnership, embraces growth, and represents excellence every day
- While our team has strong foundations, we welcome fresh perspectives to strengthen proactive relationship-building and drive long-term customer health
- If you’re passionate about driving customer value, retention, and advocacy in a fast-growing SaaS environment, let’s connect
- Exceed Customer Expectations: Champion a customer-first culture, ensuring every interaction drives meaningful value and strengthens long-term relationships
- Master Ownership: Lead, mentor, and inspire your team to deliver high-impact results with speed, quality, and accountability. Create and execute structured processes and playbooks that ensure consistent delivery across the customer journey
- Power in Partnership: Collaborate closely with Sales, Product, Marketing, and other teams to deliver seamless onboarding, adoption, and ongoing success
- Welcome Growth: Introduce process improvements and tools that elevate team performance. Support internal and customer adoption of best practices, ensuring smooth transitions
- Represent Excellence: Maintain high operational standards, using data to identify opportunities, risks, and performance trends and ensure delivery of best-in-class customer outcomes
Application process
- 30-minute intro call with the Recruiter
- 30-minute call with the hiring manager
- 60-minute interview with the team
- 60-minute assessment
- Final chat with CRO
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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