Senior Product Designer, Zoom

• Are a positive and proactive spirit
• Enjoys connecting with people on a human scale
• Have a design foresight for the future and are passionate about making an impact on the Zoom business and design
• Can identify issues and able to mitigate for the sustainability and quality of the product
• Are not afraid of ambiguity
• Strive for truth and allow room for different perspectives to enter
• 5+ years of related experience with a Bachelor’s degree; or equivalent work experience
• Strong knowledge of user experience design processes and methodology for web apps
• Proficiency with Figma (our primary design tool) or the ability to adapt to it
• A passion for creating products that balance function and emotional impact on people
• Excellent communication and collaboration skills
• Ability to run usability testing and light user research is a must

Desirable

• Zoom is looking for a Senior Product Designer to shape our product experience for our Contact Center team
• You will partner closely with different teams at Zoom to create the most intuitive and delightful experience on behalf of our users
• Own and lead the design for the product features (epic level) and innovate and deliver a cohesive and quality experience by actively collaborating internally and externally
• Be responsible for communicating strategy, vision, and potential improvement solutions
• Be responsible for storytelling that elaborates the problem, root cause, and design solutions that encompass the overall strategy of the Contact Center
• Partner with the design systems team and strategize for the growth of the Contact Center design systems and consistent design
• Always advocate and enhance the Zoom Brand experience within the design team and the cross-functional partners
• Build a strategic partnership with PM and Eng org at Zoom. Identify and work with key contacts from Product, Design, Engineering, Marketing, and Legal to tackle the diverse product features scope
• Being knowledgeable about the Zoom Product ecosystem and user journey
• Drives a group consensus for sustainable and quality design solutions by actively aligning the team’s knowledge of the problem and root cause
• Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of all Contact Center and Zoom Products
• Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product features
• Help mentor and inspire other designers