Senior Implementation Manager, Amperity
$112-150k
+ Stock Options
More information about location
Customer data platform
Open for applications
Customer data platform
201-500 employees
Open for applications
$112-150k
+ Stock Options
More information about location
201-500 employees
Company mission
To help every brand turn complex customer data into business value.
Role
Who you are
- Background in professional services, technical project management, or similar
- 5+ years of experience managing complex technical implementations, end-to-end
- Experience managing partners across multiple levels and responsibilities
- 5+ years of experience managing concurrent projects across multiple external customers
- Comfortable managing your partners across shared teams
- Experience with a programming language SQL
- Understanding of data in multiple file formats such as CSV, JSON, Parque. Direct and curate efforts to dig into customer data and extract insights for partners
- You have experience with diving into customer data to solve customer problems
- Comfortable leading in an - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to lead quality deliverables
What the job involves
- As an Implementation Manager, you will lead the success of the customer journey from the closure of the sales process, to the launch of customer use cases within the platform, ensuring a durable, user-friendly, and maintainable outcome for the solution
- The primary goal of this role is to provide the oversight and management required to provide a successful and within-budget implementation that meets the goals of the engagement
- Your skillset will include; establish communication and engagement with client contacts of all seniority levels, understand and speak to higher level technical topics, demonstrate experience in project managing large-scale SaaS implementations at Fortune 500 companies with appropriate carefulness, and in collaboration with internal and external partners to ensure successful outcomes
- You will report to the Senior Manager; Implementation Management
- You will engage with the customer and Amperity teams on the daily management of the deployment and providing a communication channel & guidance with customer and Amperity executive steering committees
- This regular stream of communication will be sponsored by your ability to evaluate risk, promote benefit, manage expectations, and control implementation scope
- Project manages multiple, concurrent implementations varying in duration and complexity
- Guide customer and our teams to an on-budget completion with managed project scope
- Oversee project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management
- Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating, and ensuring the teams are empowered to deliver the best possible outcomes
- Mitigate project risk to deliverables, their dates, and effect on implementation success
- Understand the client from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity’s solution guide the most meaningful results
- Be curious about your customers from a strategic perspective - get to know their business, and their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible consultative experience
- Be passionate about continuing to build on a world-class consulting business within the Amperity platform
- Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals
Our take
Businesses require certain data to build customer loyalty, and Amperity is a company that aims to deliver this data. Its platform combines data from multiple sources into a unified customer profile, allowing its clients to better understand and serve their customers.
Because of the nature of this data, Amperity concentrates on large customer-focused enterprises, with hundreds of clients including Starbucks, Alaska Airlines, Crocs, Under Armour, and Patagonia. Despite competition from the likes of Twilio’s Segment, Epsilon Independent, ActionIQ, and Redpoint Global, Amperity is seen as an established player in the customer data platform market, which is worth more than $4.5 billion.
Following a $100 million funding round, while watching revenue grow 200% in mid-2021, the company hit unicorn status, proceeding to set its sights on international expansion. It has since strengthened its executive team and opened a new office in London - though, like many of its peers, the economic downturn has caused the company to undertake two rounds of layoffs within half a year. Despite this, the company remains positive as it targets new growth and partnerships in Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES D
Jul 2019
$50m
SERIES C
Total funding: $187m
Company benefits
- Stock options - Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position
- 100% employee healthcare coverage
- Transportation subsidies
- A comfortable work environment with plenty of snacks
- Events and activities, both in-person and remote
- Self-managed PTO
- The flexibility to do your best work in the way that works for you
- Inclusive environment where you'll be challenged to find and unlock your full potential
- World-class people driving for excellence
Company values
- People-focused - People are what will truly make or break this company, so we've created a culture where each team member can bring their unique and authentic self while doing their best work
- Transformative technology - Fully-automated provisioning and deployment with extensive instrumentation and monitoring, novel machine learning techniques, and trillion-entry scale data infrastructure
- Veteran leadership - With many successes and setbacks in previous ventures, our seasoned leadership team mentors and inspires us to make smarter mistakes and only make them once
- Huge impact - Our products are transforming how the world's most loved brands interact with their customers, unleashing a whole new way of marketing.
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Kabir Shahani
(Co-Founder)They worked as PM of Avanade before co-founding Appature in 2007, where they spent 6 years as CEO. They worked as VP at IMS Health for 2 years before co-founding Amperity in January 2016. Stepped down as CEO in Feb 2022.
Derek Slager
(CTO & Co-Founder)Having worked as a Software Engineer for a decade, they spent 6 years as VP of Development at Appature. They left their IMS Health role in November 2015 to co-found Amperity in January 2016.
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